Ressenyes de IN-SYNC Credit Services Ltd

Dear Brighton Thank you for taking the time to leave us feedback on Feefo. I'm disappointed to hear you feel our expectations have not met your expectations regarding our referral scheme. Please let me take this opportunity to confirm that all referrals need to provide the details of their referrer on the first call they make to IN-SYNC for a referral payment to be approved and I have contacted you by email with more detail surrounding your recent claim. We look forward to receiving your details for payment, should anyone else be referred by you in the future. Kind Regards, Maddie Knight Customer Service Manager

Dear Chris, Thank you for taking the time to review us on Feefo. I'm very glad to hear that you found the team to be polite & informative, and had a positive interaction with us. We look forward to working with you again in the future! Kind Regards, Alex Baldwin Customer Service Team Leader

Dear Roger, Thank you for taking the time to review us on Feefo. I'm very happy to hear that you've has such a great experience with us ,that the service was quick and efficient and that you would recommend us to others. We look forward to working with you again in the future! Kind Regards, Alex Baldwin Customer Service Team Leader

Dear Pavol, Thank you for taking the time to review us on Feefo. I'm glad that you've had a positive experience with us and have given us a 5-star rating. We look forward to working with you again in the future! Kind Regards, Alex Baldwin Customer Service Team Leader

Dear Adam Thank you for taking the time to leave us feedback on Feefo. I understand our Credit Services team have tried to contact you a number of times since the weekend, to remind you we require signed documentation ahead of any payments being made. We have resent you the necessary details should you wish to continue with your early payment. If you have an questions please feel free to contact us directly via customer.services@in-syncgroup.com Kind Regards, Maddie Knight Customer Service Manager

Dear Samuel Thank you for taking the time to leave us feedback on Feefo. Naturally I am disappointed you feel our level of service has not met your expectation. As discussed in my email to you today your Tax Return has been selected for additional checks by HMRC, which is outside both of our control. While we always anticipate self-assessments to be complete within 4-8 weeks (if not sooner), everyone is subject to HMRC checks. As soon everything is processed by HMRC we'll be sure to finalise details our side with a matter of urgency. If you would like to share any further details or have any questions, please feel free to reply to my email or contact me directly via customer.services@in-syncgroup.com Kind Regards, Maddie Knight Customer Service Manager

Dear Arturs Thank you for taking the time to leave us feedback on Feefo. Naturally I am disappointed you feel our level of service has not met your expectation. I can see your Tax return was submitted at the earliest opportunity upon confirmation of the required information and payment was received from HMRC and made to you within 2 weeks. During this time you opted to take opportunity of our advance services and received a portion of your rebate early, leaving a reduced payable balance, when your rebate was received form HMRC. In light of your recent communication with our staff at IN-SYNC we'd like to thank you for your services in 21/22 and wish you the best for your onward journey as we cease your engagement with us. Kind Regards, Maddie Knight Customer Service Manager

Dear William Thank you for taking the time to review us on Feefo. We aim to provide an excellent customer service so it's great to see you had a good service with us! We look forward to working with you again soon. Kind Regards, Maddie Knight Customer Service Manager

Dear David Thank you for taking the time review us on Feefo. It's great to see you have had a 5 star experience with us. We strive to provide excellent customer service and hope to work with you again in the future. Kind Regards, Maddie Knight Customer Service Manager

Dear Ron Thank you for taking the time to provide us feedback on Feefo. Our Credit Services team provide the opportunity for any due rebates to be advanced to our customers. If approved, these customers are presented with their calculation, including fees, in documents that require signing before processing. As described in your feedback you used this opportunity to receive a portion of your Tax rebate early and we continued to process the remaining balance upon receipt of funds from HMRC, as explained to you. I am disappointed you feel our level of service has not met your expectation and invite you to discuss this in more detail. Please don't hesitate to contact me directly via customer.services@in-syncgroup.com Kind Regards, Maddie Knight Customer Service Manager