Hi,
Thank you for your review.
We are very sorry to hear that the item you received was faulty, and completely understand your disappointment.
We can confirm that this has now been scanned onto our systems, and a refund has been authorised, and this also includes your return postage costs.
We have passed this feedback over to our team in Quality Control to be looked at further, and once again we apologise for any inconvenience this has caused you.
Kindest regards,
HM.