Ressenyes de Headout

Hi Lim,

We are glad you enjoyed your time at the Aquarium and sincerely apologise that your tickets did not arrive in a timely manner. We acknowledge that it took longer than average to get them to you due to the high volumes we were facing on the day that you made your booking and we admit that it shouldn't have affected your booking process as much as it did.

Thanks for bringing this into our notice. We will definitely work on being more efficient when it comes to ticket delivery and make sure this does not happen again.

Again, please accept our sincerest apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Hey,

Thank you for writing in!

Apologies for the trouble you faced in finding the kiosk to redeem your Burj Khalifa tickets. We have taken your feedback into account and now provide the exact location of the kiosk on the lower ground floor to our customers so they face no problems during redemption. We hope to see you again soon!

Sincerely,

Viraaj

Head- Customer Success