After a few emails back and forth with customers service I’ve given up trying to get a reasonable resolution. See my reviews on the membrane fault.
Customer Services
Grass247
4 months ago
Good afternoon
Thank you for taking the time to write your review and highlight your concerns. We are sorry to hear that the membrane you received is not performing as expected.
Our grass membrane is designed to block light to prevent weeds while remaining fully permeable to water. We are keen to investigate this further and have requested additional information to assist us.
To evaluate concerns, we may ask questions or request images. A member of our Customer Care Team will be in touch shortly to work with you towards a resolution.
Kind regards,
Jenny
Grass247
0
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RJ
Rex Jauncey
Verficada per Feefo
4 months ago
Què Rex Jauncey va dir sobre Grass247:
Excellent
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KH
KARL O HEMMINGS
Verficada per Feefo
4 months ago
Què KARL O HEMMINGS va dir sobre Grass247:
.
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Client de confiança
Verficada per Feefo
4 months ago
Good no problems
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FG
Frazer Grant
Verficada per Feefo
GBR
4 months ago
Què Frazer Grant va dir sobre Grass247:
Excellent customer service, helped my get the right width rolls, emailed me instantly.
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Client de confiança
Verficada per Feefo
4 months ago
Good quality and service
Excellent
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Client de confiança
Verficada per Feefo
4 months ago
Purchase of artificial grass
Proffesional and prompt
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Client de confiança
Verficada per Feefo
4 months ago
Wouldn’t recommend
I ordered the products of grass that I wanted and received them in the post no problem. I chose the grass that I wanted and was able to pay for it on the website the customer service was great at...
Llegeix més
Customer Services
Grass247
4 months ago
Good afternoon,
We appreciate you taking the time to leave feedback following your recent order experience, and we are sorry to hear about the issues raised in relation to the delivery.
We are committed to investigating all reports of missing items and are keen to work with you to find the most appropriate resolution.
We can see that we are already in direct contact with you and will continue to communicate openly to ensure we work towards a fair and satisfactory outcome. A member of our Customer Care Team will be in touch shortly.
Kind regards,
Jenny
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
