Ressenyes de Gem Collector US

Thank you for your response regarding item VTJJ98.9. Unfortunately we have been unable to contact you today regarding the item in question. We at Gemporia are sorry to hear that you were not satisfied with the particular item. We are sorry that the item you received was not up to our normally high quality standards. I would advise for you to return the item so we may inspect, also you have the option of a refund, replacement or credit depending on your preference. Your return postage will be compensated if a fault is found. Please accept our sincere apologies. If you require any further assistance, please do not hesitate to contact us at Rocks TV. Nazam Akram - Help Team www.Gemporia.com

Thank you for your comments. We are sorry to find that the item wasn't as expected. Once we receive your returned parcel, we will begin processing. Please be mindful, that if you have opted for a refund it may take several working days for the funds to become available in your account. Should you wish to discuss this further with us, please contact our Help Team. Danielle - Help Team www.Gemporia.com

Thank you for your feedback We were unable to reach you today when we called We are very sorry to hear that your items have become faulty, please return this to us under our 6 months warranty and we can issue you with either a replacement (subject to stock availability) or a refund inclusive of your returns postage charge. We are very sorry that this has happened and rest assured it will be inspected once it arrives back in our warehouse to ensure this does not happen again. Hope this helps Tom Whitty Help Team - Gem Collector