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Ressenyes de forward2me | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 13,904 ressenyes

Client de confiança

Verficada per Feefo

14 years ago

Great service,fast and easy to set up. One gripe is the cost of sending everything DHL…

Great service,fast and easy to set up. One gripe is the cost of sending everything DHL which is very expensive, why cant it be sent Data post to cut costs?

forward2me

14 years ago

Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these. In future we plan to allow the customer to select the level of service they require for each package via our website. In the mean time we recommend you consolidate packages or let us know if something is of very low value and we'll check if any alternatives are possible.

Client de confiança

Verficada per Feefo

14 years ago

Very good service although prices are quite high

forward2me

14 years ago

Thanks for taking the time to respond - customer feedback is important to us. Whilst we're looking at new pricing strategies for smaller items, wanted to make you aware of our consolidation service. For more information please contact info@forward2me.com and we'll tell you more about it. Janet

Client de confiança

Verficada per Feefo

14 years ago

Very happy.

forward2me

14 years ago

Thanks for your feedback! James

Client de confiança

Verficada per Feefo

14 years ago

I really think it's great we have the opportunity to shop products from UK. However, I…

I really think it's great we have the opportunity to shop products from UK. However, I think the fees are much over the logical! I paid for a bikini 26 pounds!!!

forward2me

14 years ago

Thanks for the feedback - we really appreciate it as it helps us determine where we need to improve things. We understand how the pricing can be prohibitive for very small or low value items. We are working to introduce a new service to cover items up to 2kg - which would definitely cover a bikini. We hope to have this in place for the summer. In the mean time one way to try and deal with this is to consolidate - e.g. receive 4 or 5 items at forward2me and then have us put them into a single shipment for you. This proves very cost effective in nearly every situation because the cost of a 5kg package is massively smaller than 5 separate 1kg shipments.

Client de confiança

Verficada per Feefo

14 years ago

Forwarding service I can rely on....!!!

forward2me

14 years ago

Thanks for your feedback! Have a great weekend! James

Client de confiança

Verficada per Feefo

14 years ago

It was great! It was just what I needed.

forward2me

14 years ago

Thanks for taking the time to respond to us! We look forward to shipping your parcels in the future! James

Client de confiança

Verficada per Feefo

14 years ago

Very good service, would recommend their service to anybody.

forward2me

14 years ago

Thanks for the feedback. We're delighted you were happy with the service you received. Have a good weekend! James

Client de confiança

Verficada per Feefo

14 years ago

i AM VERY SATISFIED WITH YOUR SERVICES.THERE IS AN EXCELLENT CUSTOMER SERVICE,VERY QUICK AND SAFE SHIPPING…

i AM VERY SATISFIED WITH YOUR SERVICES.THERE IS AN EXCELLENT CUSTOMER SERVICE,VERY QUICK AND SAFE SHIPPING ,VERY GOOD COMMUNICATION,HELP AND SUPPORT.

forward2me

14 years ago

Thank you for your kind comments and taking the time to respond. We look forward to shipping your parcels again in the future! James

Client de confiança

Verficada per Feefo

14 years ago

Service was prompt and professional.

forward2me

14 years ago

Thanks for the positive feedback. Have a good day! James

Client de confiança

Verficada per Feefo

14 years ago

The service was excellent, fast and personal. I will definitely use it again.

forward2me

14 years ago

We really appreciate your feedback - thanks. We look forward to shipping more of your parcels soon! James

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