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Ressenyes de forward2me

Mostrant 13,904 ressenyes

Client de confiança

Verficada per Feefo

4 years ago

This service makes the world smaller in the best way.

Shipping rates and customer communication when I have questions has exceeded expectations with every transaction.

etienne tinant

Verficada per Feefo

4 years ago

Què etienne tinant va dir sobre forward2me:

Very good experience

Andrea Jaidane

Verficada per Feefo

4 years ago

Què Andrea Jaidane va dir sobre forward2me:

Great support, swift and efficient

Excellent service, swift response

Ivan Rosa

Verficada per Feefo

4 years ago

Què Ivan Rosa va dir sobre forward2me:

Tudo que pedi sempre chegou. Tão simples com isso.

Client de confiança

Verficada per Feefo

4 years ago

Packaged got shipped well

Client de confiança

Verficada per Feefo

4 years ago

Forward2me were fast, efficient and courteous.

Forward2me was fast,efficient and courteous. While there were a number of steps in the process of getting goods from Germany to Australia necessary for legal and security reasons, these steps were...

Llegeix més

Chris Moore

Verficada per Feefo

4 years ago

Què Chris Moore va dir sobre forward2me:

I recommend Forward2me to everyone, they are the best.

It was the best experience using Forward2me, Actually this is the second time I’m using Forward2me, my order arrived safely and successfully to my Forward2me box and I shipped it to my destination...

Llegeix més

Client de confiança

Verficada per Feefo

4 years ago

What more could you ask for

Their service is very smooth and the site is easy to navigate. With my few times of using their service, they really came in handy as of late!

Fernando Palandi

Verficada per Feefo

4 years ago

Què Fernando Palandi va dir sobre forward2me:

Great service!

Alan Stephen

Verficada per Feefo

4 years ago

Què Alan Stephen va dir sobre forward2me:

Very poor customer services avoid.

So I have used this company for years to ship things to Thailand, and they are great as long as everything goes as per plan. However if you have a problem with your parcel arriving at your location,...

Llegeix més

Hayley

forward2me

4 years ago

Hi Alan, Thank you for your feedback. I am sorry to hear that you feel dissatisfied with our services. I have looked into the original issue relating to your account and this had stemmed from a query we received from you regarding the import duties and taxes charges that you had received from UPS for your shipment that we dispatched for you in July 2022. I can see that you were regularly contacted by our customer experience agents and the issue had been closely followed up as much as possible by our customer experience agents. I can see that my team did try to assist you with sourcing an answer for the high duty and tax charges that you had been invoiced by UPS for your shipment. I feel that you were provided with a high level of support from our side and we continuously tried our best to assist you with your duty charges dispute for your shipment and attempted to get in contact with the local UPS depot in Thailand on your behalf, however, UPS were not helpful and did not provide us with the information we were asking for. Please be assured, we will always try our best to assist and support all customers as much as we can when shipment exceptions occur, however, often the amount of support and intervention we can provide to our customers with the courier services can be limited especially in circumstances such as disputes with destination import duties and taxes charged by the couriers because we are not classified as the true receiver of the shipment. We apologise for any inconvenience or upset these issues with your UPS shipment have caused you. I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again and that you will reconsider your current rating of our service. Kind Regards Hayley

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