Parcel not received ! But order showing as complete!
Ed
Fiorelli
7 years ago
Hi
I am sorry your item has not been received, however we contacted you on the 24th September to let you know of a delay to your item arriving, and whether you wanted to wait or to have the refund. We have not received a response. Our customer service team will reach out again today to try and resolve this.
Correct address was not placed on item hence returned back from Royal Mail. This was a birthday present!
Amber
Fiorelli
7 years ago
Thank you for taking the time to leave us your comments following the order you placed. I can see that we have been in contact via an email thread since 22nd September. I understand that the order had been addressed wrongly when you ordered and that this order had been returned to our depot for Royal Mail to send back out to you. The tracking shows that the item was sent back out to you on 2nd October for delivery today 4th October. I am glad that we were able to resolve this with you.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.