Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de Feefo

Mostrant 3,383 ressenyes

Trusted Customer

Verficada per Feefo

Lincolnshire

9 years ago

Què Trusted Customer va dir sobre Feefo:

Really inspires staff and boosts morale to continually improve our service

Since using Feefo we have seen a real positive impact on our business. The pride it give our staff to see these reviews inspires them to continually improve our service. Feefo themselves have been a...

Llegeix més

Client de confiança

Verficada per Feefo

9 years ago

works but could be better

The dashboard is not very easy to use and it would be good to be able to personalise the email customers receive more so that you can offer them a discount off their next purchase without it costing...

Llegeix més

Dee

Feefo

9 years ago

Hi Abi

Thank you very much for taking time out this morning to have a chat about your user pages and ability to customise your feedback email and other relevant pages that your customers will engage with. If we can be of further assistance in the future do let the team know at support@feefo.com.

Kind regards
Dee Naylor
Head of Customer Services

Client de confiança

9 years ago

Thank you for showing me your latest features, Hopefully, playing around with these will improve my experience

Trusted Customer

Verficada per Feefo

9 years ago

Què Trusted Customer va dir sobre Feefo:

A much better experience now we have a dedicated point of contact instead of calling the general help desk number and speaking to a different member of the team each time. Previously we had to chase...

Llegeix més

Janet Donovan-mendy

Feefo

9 years ago

I am so pleased that you are finding having a dedicated point of contact helpful. It is a pleasure to work with you and looking forward to being of assistance going forward. Janet

Trusted Customer

Verficada per Feefo

Cambridge

9 years ago

Què Trusted Customer va dir sobre Feefo:

5-Star customer service from all staff I spoke to

Dee

Feefo

9 years ago

Hi Sophia

Thank you very much for your lovely 5 star review, so pleased to hear that the support team deliver such great service!

Kind regards
Dee Naylor
Head of Customer Services

Trusted Customer

Verficada per Feefo

9 years ago

Què Trusted Customer va dir sobre Feefo:

Excellent

Dee

Feefo

9 years ago

Thanks very much Nicole for you 5 star Excellent Review! So glad to know we are ticking all the boxes!

Kind regards
Dee Naylor
Head of Customer Services

Trusted Customer

Verficada per Feefo

9 years ago

Què Trusted Customer va dir sobre Feefo:

Always able to get in contact with and always prompt response

Dee

Feefo

9 years ago

Hi Tracy

We are so delighted with your 5* review this morning, we do our absolute best to ensure our merchants are our priority and are responded to quickly and accurately when we are contacted, always lovely to hear from you!

Kind regards
Dee Naylor
Head of Customer Services

Client de confiança

Verficada per Feefo

9 years ago

An Invaluable Feedback Platform For Our Business

Feefo has become an invaluable tool for our business. Not only does it allow us to showcase our service levels to the world - but it also allows us to identify areas for development and improvement,...

Llegeix més

Janet Donovan-mendy

Feefo

9 years ago

Thank you for the 5* review. I am so pleased that your are finding Feefo so helpful to your business. As a team we all strive to be prompt with our responses and are proud of the continuing innovations being introduced to the Feefo platform. Janet

Trusted Customer

Verficada per Feefo

London

9 years ago

Què Trusted Customer va dir sobre Feefo:

Helpful and great customer service team!

The whole team is really very helpful. Questions are answered promptly and well. Matters and proposals raised are followed through and they are all really friendly.

Janet Donovan-mendy

Feefo

9 years ago

Hi Neelam, thank you so much for the great review. As a team we strive to provide a high level of service which is both prompt and friendly. It is wonderful to see this commented on in your review. Janet

Client de confiança

Verficada per Feefo

9 years ago

Good way of collecting feedback, interface takes a little time to navigate but is fairly straight forward.

Dee

Feefo

9 years ago

Thanks very much for your invaluable feedback, really pleased you are happy with the way that Feefo works for your business. If you would like a walk around your user pages please do let us know - support@feefo.com, we'd love to hear from you and more than happy to help if you think it would be useful.

Kind regards
Dee Naylor
Head of Customer Services

Client de confiança

Verficada per Feefo

9 years ago

Great Experience

I've had a great experience working with Feefo. They are always very prompt in answering any questions or queries that I may have to help improve our account performance.

Janet Donovan-mendy

Feefo

9 years ago

So pleased that your experience of working with us has been so positive. Looking forward to working with you in the future to help you to get the most from Feefo.

No heu rebut cap invitació a les ressenyes?

Feefo Trusted Service Awards

Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.

Què són els Trusted Service Awards

Feefo Ecolabels

Aquestes insígnies confirmen que les declaracions mediambientals de Feefo són clares i precises, de manera que podeu estar segurs que esteu comprant de manera sostenible. Desenvolupat en col·laboració amb Ethy.

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