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Ressenyes de ExoticDirect | Opinions d'atenció al client per a | https://www.feefo.com/reviews/exotic-direct Feefo

Mostrant 1,923 ressenyes

Trusted Customer

Wells

7 years ago

Data de la compra: 21/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

By making this box larger so that people can tell you! ;-)

I loved that following receiving the email, I also got a phone call to remind me to renew my policy! I'd received the email whilst on holiday and had promptly forgotten it was there, so the phone...

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Sarah

ExoticDirect

7 years ago

Hi Rachel,

Thank you very much for your lovely review,

We are glad that our telephone prompt reminded you to keep your little tortoise insured! As pet lovers ourselves, we all understand that having that extra peace of mind for your pet is a huge bonus.

Kind Regards,

The Exotic Direct Team.

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Trusted Customer

7 years ago

Data de la compra: 27/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

It was a very smooth and professional service, quickly dealt with, thank you very much.

Hayley

ExoticDirect

7 years ago

Hi Paul,

Thank you so much for taking the time to leave your positive review.

It is so good to hear that you found our service smooth, professional and that the claim was dealt with quickly.

Kind regards

The Exotic Direct Claims Team.

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Trusted Customer

7 years ago

Data de la compra: 13/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

First Class

Easy,straightforward would recommend to everyone

Hayley

ExoticDirect

7 years ago

Hi Anne,

Thank you very much for your positive review.

We are so glad you found the process easy and straightforward and that you would recommend us in future.

Kind Regards

The Exotic Direct Claims Team.

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Trusted Customer

7 years ago

Data de la compra: 22/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

A renewal notice would have been nice

Would have been nice to have a renewal I’ve had nothing

Alison

ExoticDirect

7 years ago

Hi there,

We're sorry you haven't received your renewal documents we issued to you.

We will contact you separately to discuss how you would like us to re-issue them to you.

Kind regards
Exotic Direct Team

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Trusted Customer

Chester

7 years ago

Data de la compra: 12/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

Always very helpful and a quick response

I would recommend them to everyone with a pet but especially for reptiles.

Alison

ExoticDirect

7 years ago

Hi there Rod,

Thank you for taking the time to leave your lovely review, we really appreciate it!

It's great to hear that you would recommend our product to others and that when you've contacted us we've provided a helpful service to you!

Thanks again,

Exotic Direct Team

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Trusted Customer

7 years ago

Data de la compra: 12/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

Can't say much lucky enough not to have needed it

Alison

ExoticDirect

7 years ago

Hi there Patricia,

Thank you for taking the time to leave your review, we are so glad to hear that you've not need to use your policy, but it's always nice to have peace of mind.

We've designed our website to be user friendly and easy to use, so it's good to hear that this is showing!

Thanks again,

Exotic Direct Team

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Client de confiança

7 years ago

Data de la compra: 19/02/2018

I haven't had any information about the renewal of the policy.

Martin

ExoticDirect

7 years ago

Hi there,

We did just speak on the telephone and would to again apologise that you did not receive your renewal documents, but am pleased to confirm that we have emailed them to you a few moments ago and will also post them to you today.

Kind regards,

Exotic Direct Team

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Trusted Customer

Birminghsm

7 years ago

Data de la compra: 08/02/2018

Fitxer multimèdia carregat

Veure tots els mitjans (1)

Què Trusted Customer va dir sobre ExoticDirect:

Good cover should Munchkin need treatment. Cover at home and in our holiday home. Easy to buy and renew, would recommend. Thank you.

Abi

ExoticDirect

7 years ago

Hi Tony,

Thanks for taking the time to leave a review.

We're pleased to hear that we could provide cover for Munchkin and that you found the renewal easy.

We are a team of pet lovers here, if you need any help you know where we are!

Have a great day,

The Exotic Direct Team

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Trusted Customer

Cardiff

7 years ago

Data de la compra: 08/02/2018

Què Trusted Customer va dir sobre ExoticDirect:

Excellent

I found exotic direct very easy to deal with, what was a very stressful and upsetting time for myself when my tortoise was attacked they made the whole process manageable

Hayley

ExoticDirect

7 years ago

Dear Julie,

Thank you so much for your positive review.

We are all animal lovers here and we are so glad we could help you in what was obviously a very stressful and upsetting time.

Kind Regards

The Exotic Direct Claims Team.

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Client de confiança

7 years ago

Data de la compra: 31/01/2018

Thank you

Really helpful service at a time of devastation. Friendly and helpful telephone operator.

Hayley

ExoticDirect

7 years ago

Hi there.

Thank you for your kind review and we are sorry to hear of your loss.

We're a team of pet lovers here and we're pleased we could support you at a difficult time.

Kind Regards,

The Exotic Direct Claims Team.

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No heu rebut cap invitació a les ressenyes?

Quant a ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

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