We're really sorry to hear about the trouble you experienced with your EV charger and the delay in resolving it. We completely understand how frustrating this must have been.
While we rely on the manufacturer — in this case, Ohme — to assist with technical issues and returns for installed products, we're genuinely sorry that their response time fell short. That said, we're pleased to see this has now been fully resolved with a refund issued.
Thanks for your patience throughout — and again, our sincere apologies that your experience didn’t match the standard we aim to deliver.