Ressenyes de Dobbies

I'm sorry the store would not reserve the decking brush for you - we hope to introduce such a service later this year. I'm also sorry the product was not to your satisfaction - we will amend the description on the website to make it clear that the bristles are metal, and our Customer Services team will be in touch to arrange a return and refund. In the meantime, please do send us a picture of the packaging, so that we can see the problem and discuss with our warehouse partner. Yours sincerely, Tim Multichannel Director

Apologies - our email address is customerservice@dobbies.com Yours sincerely, Tim Multichannel Director

Thank you for the picture which Carol has forwarded to me. The decking brush should have been presented in a clear plastic bag, but I gather the heat-sealing machine wasn't working that day, and the warehouse had to improvise, so please accept my apologies for the rather excessive packaging! Also, with regard to the product itself, I gather you've been advised to return it to store. If this is not convenient, let me know and we can arrange a collection instead. Yours sincerely, Tim Multichannel Director

Thank you for your feedback and please accept our apologies for the delay in your delivery. I believe the swing and glider set has now been delivered from our Melville Garden Centre, so I hope all is well. Please rest assured we will normally deliver when we say we will deliver, so we are very sorry for the inconvenience caused. Yours sincerely, Tim Multichannel Director

I'm sorry for the delay - the chair should have been with you on the 26th and you are right that the tracking information is confusing. Thank for very much for this feedback - we are following up with the courier and will be in touch. Yours sincerely, Tim Multichannel Director