Absolutely terrible CS! If I could give them -1 I would. Very unwilling and certainly did not care once they got out money! Clicked a wrong button and they wouldn’t even entertain trying to help!...
Llegeix més
Customer support
Destination 2
3 years ago
This review is entirely inaccurate about our customer service not being willing to help. They have emailed and made calls to assist you following your error and have presented the options. Unfortunately you seem to feel the service is poor because of the outcome which is beyond our control.
JO
John
3 years ago
Your attitude from the first phone call was very incorporative and hardly had the customer needs at heart! You said there were no rooms available and there clearly were as we had it in front of our eyes on your website. Past from pillar to post and you dragged it out until there were no longer any rooms available. Even the hotel directly were willing to change the booking and only needed correspondence from you. Of which you were unwilling to help.
Your solution was to offer us what we had already booked. Hardly ‘options’ of a solution. You could have helped but didn’t!
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ML
Mr James Leach
3 years ago
Què Mr James Leach va dir sobre Destination 2:
Misleading Website
Being truthful in there advertising and showing the real photos and not just the best parts .
Customer support
Destination 2
3 years ago
James since you ticked to accept our website terms of use and the booking terms and conditions, we would expect that you saw that all descriptions and content on the Website or otherwise issued by us is done so on behalf of the supplier(s) in question and are intended to present a general idea. When customers book without an agents help, and do not make specific enquiry before hand, we can only presume that they have researched themselves to establish if the arrangements and any independent reviews of such meet personal requirements.
ML
Mr James Leach
3 years ago
I am referring this to Trading Standards and pursuing a refund section 75 of the C/C consumer rights .
I’ve a lodged a complaint to your customer services .
I have photos proving my complaint ,whether I ticked your acceptance box or not . I did not get what I paid for .
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ML
Mr Eddie Leligdowicz
3 years ago
Què Mr Eddie Leligdowicz va dir sobre Destination 2:
Brilliant!!!!
Attentive, thorough, caring, responsive are just some adjectives to describe the service I received (@Nadine Edwards) from Destination2. Hoping to use them again for a cruise!
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Client de confiança
3 years ago
Great prices lots of choice.
The website is easy to use and gives you lots of choice with plenty of information about the location and hotel. Also this is one of the few sites that let you select which airline class you want. ...
Llegeix més
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MT
Mr Nicholas Toth
3 years ago
Què Mr Nicholas Toth va dir sobre Destination 2:
To be advised..
The booking went well! I'll have to wait until my holiday to let you know how things went!
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Client de confiança
3 years ago
Patient and knowledgeable
Expert knowledge on options and patience to select the right option and hotel
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MJ
Mrs Bridget James
3 years ago
Què Mrs Bridget James va dir sobre Destination 2:
The call handler was excellent. I stated what I was looking for, he found what I wanted plus a few twicks. Really pleased with the service received and looking forward to my cruise
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Client de confiança
3 years ago
Poor customer service!!
Customer support
Destination 2
3 years ago
We regret you post this review on the basis of poor customer service, we can only pass on the responses to your enquiry and whilst we appreciate your disappointment in the content, it was not poor service.
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Client de confiança
3 years ago
Simply , just great service , helping us book our holiday . Thank you
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Client de confiança
3 years ago
Great service from Sarah!
Booked through Sarah who was very friendly and helpful trying to find us the best option at our desired hotel. Will definitely use Destination 2 again in the future!
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
