Ressenyes de Destination 2

We are sorry but we cannot always make assurances about airline policy when changing names and must look into such with the relevant providers. We can see that once you had emailed the passport and we responded 24 hours later, you had already made the change needed. We are pleased that this was the case and regret you feel our service warrants this review since we followed the process required.

Hello Ian, we have checked and you appear to have emailed an unmonitored account. This is mentioned in our auto reply from it. That said, the correct department do have a working timescale for reply as follows -Please do allow 7 working days for our team to respond to your query. We will highlight your email to them now and appreciate your patience and understanding that the wrong address was approached.