Ressenyes de Charles Tyrwhitt

We're so sorry for the mix-up with your initial purchase from our Cheltenham store, and for the inconvenience this subsequently caused in needing to reorder. Regrettably, it isn't possible to have astore purchase replaced in the way we would for online or telephone purchases, so a refund and reorder was the only option on this occasion. We regret the added frustration this caused, which is certainly not what we wanted. We'll be in touch shortly to offer our further apologies and to see if we can offer any further support or assistance.

We're so sorry to see that your recent experience with us, both within the Solihull store and remotely with our Customer Service Team, was not the positive and first-class one we work so hard to provide here at Charles Tyrwhitt. We're extremely proud of the service we provide to our customers, so it's hugely upsetting that you didn't receive the very best care on this occasion. We hope that everything is now resolved for you, but we will be in touch to make sure shortly - and to offer any further support that might be required.