Ressenyes de Charles Tyrwhitt

Thank you for taking the time to provide this feedback, although we are sorry that you found our shipping service to be too slow. Having reviewed your order tracking, the package was delivered 2 days ahead of the expected arrival date, so it is a shame this was still too slow for your needs. In case you were unaware, we do offer a more expedited delivery service than that chosen when you placed your order, so we encourage using this should you need a quicker delivery in future. We have emailed you to enquire further about the other shipping company used, so we can share this feedback with our logistics team to consider when we next put our delivery services out to tender.

Thank you for taking the time to provide this feedback, though we are sorry that you have cause to make a return and that you are finding the process inconvenient. You can begin this process by visiting www.charlestyrwhitt.com/rebound and entering your order number and email address. Select which item(s) are being returned and provide the return instructions. If exchanging, please provide the product code of the item you wish to receive in exchange. You can identify the product code by adding your preferred items to the bag on our website, where the code will be displayed beneath the product name. Your return instructions will be processed within 92 hours of your prepaid label being scanned by the postal service and we will email you when this has been processed. If returning for a refund, this will then be visible on your statement within the subsequent 5 business days. Please note returns made solely for refund are subject to a handling fee, deducted from the refund amount, of $9.95. This is per return made, not per item returned and is not applied to exchanges. We hope you will give us the chance to restore your faith in us by exchanging for an alternate size or style that you may enjoy more.

Thank you very much indeed for your feedback. We've always made it our goal to make the best products possible and to "make it easy for men to dress well". I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service. We look forward to hearing from you again soon.