Ressenyes de Charles Tyrwhitt

Thank you for your feedback. I'm sorry that you felt we did not communicate sufficiently or provide enough updates . Having reviewed your account, I believe you are referring to the recent return you made and the exchange you requested. After you drop off your parcel at the post office, it is sent back to our warehouse in England. There can be a short transition period before the return is processed, depending on the volume of parcels received and the current workload of our returns team. I can confirm that your exchange order has now been processed, and an order confirmation has been sent to you by email. Once the replacement items have been dispatched, you will receive a separate dispatch confirmation with the delivery details. We hope you will be pleased with your exchange items once they arrive.