Firstly, may we thank you for taking the time to write to us. We would like to send you our sincere apologies for the recent experience with your Clogau repair, directly with Clogau Head Office. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. All Complaints that are dealt with accordingly, with the aim to satisfy all our customers. We have investigated your complaint further and can see all emails sent from yourself were responded to by a member of our Business Support team, we sincerely apologise if these emails had been missed, or if they had diverted into your junk inbox in error. We again sincerely apologise for any disappointment we may have caused. If you wish to discuss this further, please call our customer service team on 03456068877, or via email at sales@clogau.co.uk.
