Nicely made Bib shorts but I wouldn’t like to spend too long in the saddle with that pad. It’s small in size and thickness hence I couldn’t recommend. Disappointing as my other Chapeau products are...
Apart from this being a great quality product, I can say that Chapeau provide a first class service. The goods were delivered very quickly and the fact that they offer free returns, allows you to try...
You could have emailed me to say you weren't actually going to ship my order.
It was only when I contacted you that I found out I wasn't going to get my new top. The last email I'd had from you...
Llegeix més
Ian
Chapeau!
3 years ago
Thank you for bringing this issue to our attention and for taking the time to leave us a review. We are very sorry for any inconvenience caused by not communicating that we could not fulfil your order and not informing you of the cancellation.
We understand your frustration and disappointment in not receiving the item you purchased in time for your summer ride. We take full responsibility for the slip-up on our end and assure you that this is not something that would normally happen.
Please let us explain that during the week of the 19th to the 24th of April, we had the London Bike Show, and most of our team was away and busy preparing for the show. As a result, we had only one person in the office sorting out orders. As this was a sale item with limited stock our system was showing we had one left, but after double checking, we unfortunately didn't. We did process your refund as soon as possible on the 25th, the day after we returned to the office, but we understand that this was not timely enough. We were extremely busy on return and unfortunately, the cancellation email wasn't communicated.
Again, we apologise for the inconvenience caused and hope that you can understand the circumstances under which this issue occurred. We appreciate your understanding and want to assure you that we are taking steps to ensure that this does not happen again in the future.
Ordering and delivery were fine. Sadly however they did not fit and there was no returns label included and my enquiry received a fairly abrupt response directing me to the website, which of course I...
Llegeix més
Ian
Chapeau!
3 years ago
Thank you for your feedback about your recent purchase. We apologise for any inconvenience caused by the sizing not being suitable for you. Regarding the returns label, we would like to clarify that it was actually included on the back of the confirmation sheet that was sent out with your order, which was then sent back with the item. Additionally, we responded to your email inquiry with a direct link to our returns page to make the process as easy as possible for you.
We are pleased to inform you that your refund is currently being processed and will be issued to the original payment method as soon as possible. Thank you for your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact us. We value your feedback and will use it to improve our service.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
