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Ressenyes de Caminos by Casas Cantabricas | Opinions d'atenció al client per a | https://www.feefo.com/reviews/caminos Feefo

Mostrant 307 ressenyes

Rob

Verficada per Feefo

Ascot

1 year ago

Què Rob va dir sobre Caminos by Casas Cantabricas:

Excellent tour company - would book with them again

Great service through the booking service and prior to travel with an excellent app and guide book provided

Leonor

Caminos by Casas Cantabricas

1 year ago

Many thanks, Rob! Your kind words are much appreciated and mean that all our efforts are worth it!

Mr Gordon Mills

Verficada per Feefo

1 year ago

Què Mr Gordon Mills va dir sobre Caminos by Casas Cantabricas:

Superb bespoke personal service

Andy’s personal attention and the quality of the service and amount of information is superb. This is the third tour we have completed with Cassa Cantabricas and have always been very well looked...

Llegeix més

Leonor

Caminos by Casas Cantabricas

1 year ago

Thanks so much, Mills! It´s been a pleasure to work with you again and we appreciate your kind words. Hope to hear from you soon. There´s so much more to discover!

David Thompson

Verficada per Feefo

1 year ago

Què David Thompson va dir sobre Caminos by Casas Cantabricas:

Very good

Well organised information and itinerary

Leonor

Caminos by Casas Cantabricas

1 year ago

Thanks, David. Much appreciated.

Client de confiança

Verficada per Feefo

1 year ago

Friendly and helpful.

The service was excellent with lots of information and the app was very useful.

Leonor

Caminos by Casas Cantabricas

1 year ago

Thanks so much! Look forward to hearing from you again for more adventures in the Iberian Peninsula!

Mr. John Ayres

Verficada per Feefo

York

1 year ago

Què Mr. John Ayres va dir sobre Caminos by Casas Cantabricas:

Friendly and efficient

We particularly wanted to visit Pamplona again and they advised us not to go there around the 'bull run' dates. We left a few days before and the hotel manager said 'good idea'. The original dates we...

Llegeix més

Andy

Caminos by Casas Cantabricas

1 year ago

Thanks, John! We appreciate your kind words and are so glad to hear that our Pamplona advice worked out well for you. It´s always a pleasure working with you and we can´t wait to help you organise your next adventure!

Mr. David Clarke

Verficada per Feefo

Bury St Edmunds

1 year ago

Què Mr. David Clarke va dir sobre Caminos by Casas Cantabricas:

Everything average

Information was good but some hotels lacked what we would normally stay in

Andy

Caminos by Casas Cantabricas

1 year ago

With regard to the service provided we are very disappointed to hear your comments. We made several iterations of your quotation in order to fine-tune the itinerary to your needs, went out of our way to find a good solution for you in the Costa Brava with the parking you required, offered a discount when requested and even pro-actively helped you to avoid road-closure issues due to a cycling event in the Pyrenees. In all we believe that we've delivered our usual 5-star personalised service which our other clients (almost without exception) appreciate. That said if you'd like to give us more details regarding areas where improvements could have been made please don't hesitate to let us know.

Mr. David Clarke

1 year ago

First of all , I never ever asked you for a discount, you only reduced the price because the hotel you put forward on the Costa brava didn’t have any parking which I had to find out for myself and the hotel you switched it for was cheaper . I don’t believe you offered us room options , I don’t call the only room in the roof of a hotel with no windows a standard room , I’d call it sub standard , the hotel near Ainsa didn’t serve food on a Sunday and the only restaurant in walking distance was fully booked so we had to drive 5 miles to eat. We have stayed in many Paradors but they oare now not value for money compared to prices in regarding eating and drinking in Spain.All of the hotels we stayed at were fine apart from the two with a room in the roof with no windows , in fact the first one in Urdax was the best and nicest room and if the Wi-Fi had worked it would have got nine out of ten, The parador Lieda was in an area we didn’t feel safe going out at night . The devil as they say is in the detail

Mr. David Clarke

1 year ago

No I havnt , I never ever asked for a discount and was put in sub standard rooms

Andy

Caminos by Casas Cantabricas

1 year ago

Apologies, reviewing the correspondence we seem to have misunderstood - before finalising you queried if the price was 'fixed' and, as some time had passed from original quotation to booking, and the exchange rate had improved in the intervening months, we offered a discount. We feel we do make it clear that rooms included are standard doubles and every hotel's available room types are shown in the itinerary proposal document but we'll look into our systems to see if there's some way we can improve that aspect of the communication. We're sorry if you felt the rooms allocated were not up to the expected standard but our hoteliers do usually go out of their way, whenever possible, to give out clients the best room available in the category booked.

Roger Wilson

Verficada per Feefo

Northants

1 year ago

Leonor

Caminos by Casas Cantabricas

1 year ago

Top marks! Thanks!

Michael and Eileen Cotton

Verficada per Feefo

Ledbury

1 year ago

Què Michael and Eileen Cotton va dir sobre Caminos by Casas Cantabricas:

Wonderful Holiday

Very easy to contact and listened to any queries.

Leonor

Caminos by Casas Cantabricas

1 year ago

Thanks, Michael and Eileen! It was a pleasure working with you.

John

Verficada per Feefo

Stratford upon Avon

1 year ago

Què John va dir sobre Caminos by Casas Cantabricas:

Local knowledge, planning advice, service and back up - as good as it gets!

Our second brilliant Northern Spain tour organised by Andy at Camino by Casas Cantabricas. Faultless help with preparation, organisation and back up before and throughout our trip. Can’t recommend...

Llegeix més

Leonor

Caminos by Casas Cantabricas

1 year ago

Thanks, John - that's a joy to hear! It was a pleasure helping you organise another adventure in the Iberian Peninsula.

John Braithwaite

Verficada per Feefo

Bangor N Ireland

1 year ago

Què John Braithwaite va dir sobre Caminos by Casas Cantabricas:

Very well-chosen accommodation and areas to see

The service before and during the holiday were very good. My questions before the holiday were all quickly answered.

Andy

Caminos by Casas Cantabricas

1 year ago

That's great to hear John, it was a pleasure working with you

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