Extremely poor would not shop with them in future. Very bad returns experience no need for the run around stalling refund out for weeks lucky I paid by PayPal and the closed the case in my favour...
Llegeix més
Rachel McGuigan
Bradshaws Direct
2 years ago
Unfortunately this customer was not happy when we advised him it would take up to 14 days to process his refund after he returned a product he believed was faulty. We advised our refunds are usually much quicker than this, but due to the time it would take to confirm the fault with his product we advised it could take up to 14 days. We processed a full refund 8 days after receiving the product back. We closed the customers case on PayPal when we processed his refund. We always ensure we are processing returns and refunds as quickly as possible, but we do quote up to 14 days when asked for a timeframe to allow for busy periods but it is very rare it would ever take that long.
Ressenyes sobre un producte
Rachel McGuigan
Bradshaws Direct
2 years ago
Oase had not confirmed a fault with the product to this customer, they had asked him to carry out some standard troubleshooting checks which he refused to do and returned the unit to us. We have the facilities to test the majority of products in house, but not this one, so it would need to be returned to Oase to be tested. We advised that it would take up to 14 days for this to be done and the customers refund to be processed if the product was faulty. We processed a refund for the customer 8 days after receiving the product back, PayPal didn't authorise the refund or process this, we closed the case when we refunded the customer within the 14 days as promised. We always try and process returns and refunds as quickly as possible, but will always quote up to 14 days when asked for a timeframe to allow for busy periods but it very rarely takes that long.
Data de la compra: 24/04/2024
0
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TH
Trevor Haynes
Verficada per Feefo
Reading
2 years ago
Què Trevor Haynes va dir sobre Bradshaws Direct:
Prompt delivery, well packaged.
Ressenyes sobre un producte
Data de la compra: 23/04/2024
0
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Client de confiança
Verficada per Feefo
2 years ago
Very good. Ordering was easy and delivery on time
Ressenyes sobre un producte
Data de la compra: 18/04/2024
0
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PC
Paul Cunliffe
Verficada per Feefo
Warrington
2 years ago
Què Paul Cunliffe va dir sobre Bradshaws Direct:
Didn’t work
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Ressenyes sobre un producte
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Data de la compra: 23/04/2024
0
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Client de confiança
Verficada per Feefo
2 years ago
good
Ressenyes sobre un producte
Data de la compra: 18/04/2024
0
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JR
JOHN REDMOND
Verficada per Feefo
Bearsden
2 years ago
Què JOHN REDMOND va dir sobre Bradshaws Direct:
Great
Ressenyes sobre un producte
Data de la compra: 20/04/2024
0
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KB
Keith Batchelor
Verficada per Feefo
Leeds
2 years ago
Què Keith Batchelor va dir sobre Bradshaws Direct:
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
