Unfair to review, as product was unavailable for 8 weeks. I was kept informed by Bradshaw customer service.
When product finally arrived it was as expected.
The delivery was via DHL who failed at every step from communication to the ability to follow directions and deliver the goods. I eventually got the product around a month after it was ordered. I...
Llegeix més
Rachel McGuigan
Bradshaws Direct
4 years ago
Thank you for your feedback. Your order was originally due for delivery to you on or before 11th August. This did not arrive because the driver couldn't locate your address. You contacted us on the 16th August to ask where your parcel was, we tracked this for you and found that DHL were struggling to locate your property despite numerous attempts so it was being returned to us. You will have already been notified of this via text message and/or email. We shipped your order again on an overnight service with directions to your address and your mobile number printed on the outside of the parcel. Your order was shipped on the 16th - the same day you called. On the 17th the driver called you as he couldn't find the address, and according to our feedback from DHL was told 'check the details on the parcel!' DHL told us that you then called back, and gave directions, whilst threatening to report the driver. Despite this, the driver still delivered to you on the 17th. This is 6 days after your parcel was originally due for delivery, not a month. I am really sorry for the delay, but glad to hear you have the parcel now. Thank you.
Ressenyes sobre un producte
Rachel McGuigan
Bradshaws Direct
4 years ago
The survey is sent automatically, this is referring to the original order not the one that was resent so wouldn't usually be on the same day as delivery. Thank you.
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
