By getting back to people when they have asked about a product by online chat. I got a message to say they were too busy and to leave an email address and someone would contact me. Did this twice and...
Llegeix més
Ian
Beechfield Healthcare
7 years ago
Hi,
I got your feedback and sincere apologies for the issue with the chat. I have been looking into this with the support team and for some reason, your emails are not appearing in the list.
This is very concerning for us and there are 2 possible reasons for this; your email got put into the spam folder or, if there was an issue with the chat, both are rare occurrences and I am investigating further as I need to know what happened.
I can only apologise for the issue you experienced and I would like to assure you that we take our customer service very seriously. We respond to all of our customers as we understand that these products can often be vital and we have specific procedures in place to ensure this happens.
I am fully investigating the issue to find out what happened and I can only apologise again for any inconvenience.
Many thanks
Ian
Ressenyes sobre un producte
Ian
Beechfield Healthcare
7 years ago
Hi Amanda, if you are dissatisfied with the coccyx cushion, please send it back to us and I will get a refund issued.
Data de la compra: 26/09/2018
0
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DH
David Houlihan
Verficada per Feefo
7 years ago
Què David Houlihan va dir sobre Beechfield Healthcare:
Good service fast delivery and excellent product my mum finds it so easy to use and it's so safe
Ressenyes sobre un producte
Data de la compra: 20/09/2018
0
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ML
Mary Lynch
Verficada per Feefo
7 years ago
Què Mary Lynch va dir sobre Beechfield Healthcare:
Phoned me about my order and explained that they did not have one of 2 of what I was looking for and helped me decide on a larger size and the smaller one I wanted.
Ressenyes sobre un producte
Data de la compra: 19/09/2018
0
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EM
Eric Mahon
Verficada per Feefo
7 years ago
Què Eric Mahon va dir sobre Beechfield Healthcare:
My main gripe would be that having ordered and paid for items online I was then told by email that they were not in stock and would be delayed by 7 to 10 days. From my perspective if you advertise...
Llegeix més
Data de la compra: 10/09/2018
0
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FD
Fiona Dodd
Verficada per Feefo
7 years ago
Què Fiona Dodd va dir sobre Beechfield Healthcare:
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
