Jenny,
Really sorry for the inconvenience caused. We ship hundreds of orders every week with our courier company and every now and then, an order goes astray. In this instance they delivered to the wrong apartment address. We made a note of this and followed up directly with the courier depot and the driver responsible.
I can assure you that we are here and ready to handle any future orders you may place.
Rgds,
Michael
Really disappointing customer service. They could do with a bit of personal empathy.
Michael
Beechfield Healthcare
2 years ago
Ann,
Again, as I wrote over on the Product Feedback reply, I am sorry that our customer service did not meet the standards you expected. I can assure you that we take great pride in the friendly and courteous manner in which we deal with our customers.
Yours sincerely,
Michael O'Brien
Ressenyes sobre un producte
Michael
Beechfield Healthcare
2 years ago
Ann,
I am sorry to hear of your issue with the Raised Toilet Seat.
We sell a wide range of healthcare products but we have a very clear set of guidelines when it comes to sanitary / hygiene products and it clearly states on the website:
"Please note, we have a duty of care to our customers and for hygiene reasons, we cannot risk spreading infection and therefore cannot accept returns on toileting, incontinence, showering, respiratory or bedding products."
We do not accept returns for any sanitary / hygiene products even if the package / wrapping is unopened.
In addition, we take great pride in the friendly and courteous service we provide to our customers and I'm sorry that you felt let down on this occasion.
Yours sincerely,.
Michael O'Brien
Data de la compra: 13/05/2024
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Client de confiança
Verficada per Feefo
2 years ago
Very good product at a good price and came on time
Els nostres premis independents reconeixen les millors marques pel servei al client. Els guanyadors es decideixen en funció de les valoracions que reben dels seus clients.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
