Hi Joanne, Thanks for getting in touch. As per my colleague's phone call with you earlier I believe you've now received all the tracking details for the box sent 2 weeks ago. We're not sure why we couldn't find any communication from you, but we've escalated that to our helpdesk software provider for them to investigate. Now you have my colleague's direct email so communication should be resumed. Due to Royal Mail strikes, services have been delayed but as discussed if you still have not received your box by Tuesday, let my colleague know and we will ship a replacement on Wednesday for you. Hopefully, that solves your problem, but we are always here to assist if need be. Enjoy the game investigator.