Allianz Assistance UK ja no és un client actiu de Feefo
Mostrant 1,259 ressenyes
Client de confiança
Verficada per Feefo
9 years ago
Great experience
Very helpful customer service rep.
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Trusted Customer
Verficada per Feefo
9 years ago
Què Trusted Customer va dir sobre Allianz Assistance UK:
good assistance on the phone. easy to buy on website after cancelling previ...
good assistance on the phone. easy to buy on website after cancelling previous policy.
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Client de confiança
Verficada per Feefo
9 years ago
Allianz Global Assistance UK服务极好
方便快捷性价比高
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Client de confiança
Verficada per Feefo
9 years ago
Nothing special, but does the job
It was fine, the usual amount of form filling and an undifferentiated experience that was slightly more expensive than my current provider, but with higher cover levels.
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Client de confiança
Verficada per Feefo
9 years ago
Excellent service by Allianz Global Assistance UK
Splendid service, good product, good price.
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Trusted Customer
Verficada per Feefo
9 years ago
Què Trusted Customer va dir sobre Allianz Assistance UK:
Excellent service by Allianz Global Assistance UK
Excellent
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Client de confiança
Verficada per Feefo
9 years ago
Easy and quick
Painless as I needed open end cover while a relative was in hospital abroad and unable to fly.
Allianz was chosen as it as already linked to the flight and it needed sorting immediately.
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Trusted Customer
Verficada per Feefo
9 years ago
Què Trusted Customer va dir sobre Allianz Assistance UK:
Never Again
Terrible service. Staff did not know the prices or details of policies. Having had trouble with paying on website I phoned to pay. They took money then I looked at my account the next day and Allianz...
Llegeix més
Raymond
Allianz Assistance UK
9 years ago
Dear Emily,
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.
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Trusted Customer
Verficada per Feefo
Thetford Norfolk
9 years ago
Què Trusted Customer va dir sobre Allianz Assistance UK:
making renewals simpler
I had previously bought a year travel insurance as I go to the states regularly. I was needing to renew after 18th February 2017. I had left email on your website and your email address with slow...
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Trusted Customer
Verficada per Feefo
9 years ago
Què Trusted Customer va dir sobre Allianz Assistance UK:
problem resolved
Con men....
charged my bank account twice .for one payment.
DO NOT TOUCH THIS COMPANY
Raymond
Allianz Assistance UK
9 years ago
Dear Mr. Best,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your negative experience with us.
Unfortunately, we had a technical problem on our website which meant that customers were restricted from viewing the final confirmation page. Those that refreshed the page and entered their payment details again meant that payment was taken in twice in error.
This error occurred on our website for only a few hours and we have since resolved this problem and have taken the appropriate steps to ensure it will not happen again.
We understand that the refund was undertaken by our customer service team, but should you have any questions, please feel free to contact us at your earliest convenience.
TC
Trusted Customer
9 years ago
dispute resolved, alas didnt reply to my original emails to let me know they had a problem their side, poor customer relations
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.