Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de Adrenaline.com.au

Mostrant 23,979 ressenyes

Sona PREISZLEROVA

Verficada per Feefo

AUS

12 months ago

Què Sona PREISZLEROVA va dir sobre Adrenaline.com.au:

Great experience with great customer service!

Customer Experience

Adrenaline.com.au

11 months ago

Thanks so much for the kind words! We're thrilled you had a great experience and felt well looked after.

Sebastian Machuca

Verficada per Feefo

AUS

12 months ago

Què Sebastian Machuca va dir sobre Adrenaline.com.au:

I purchased an experience that has been cancelled due to unavailability. I tried to understand what's the return policy. I had to wait for half an hour and when finally was my turn the call was ended...

Llegeix més

Customer Experience

Adrenaline.com.au

12 months ago

Hi Sebastian, Thank you for sharing your experience. I'm sorry to see that your preferred date was not available and you had a frustrating experience when speaking with our team. I can confirm that your order has been refunded today and the funds should show in your account over the next few business days. We hope you will be able to find a suitable date to enjoy another adventure very soon.

Kelvin de Waele

Verficada per Feefo

AUS

12 months ago

Què Kelvin de Waele va dir sobre Adrenaline.com.au:

Ya sold two spots on a balloon that didn’t have any spots available. Then we had to ask for a refund and wait for it. Fairly confident you would be able to know how many spots are left, and if not,...

Llegeix més

Customer Experience

Adrenaline.com.au

12 months ago

Hi Kevin, I'm sorry to see that your requested date was not available for your Hot air balloon flight. I have had a look through the notes on your order and can see that your refund was processed the same day you made your purchase and you were advised that your preferred date was unavailable as soon as your request was sent through. Once processed from our end, it can take a few business days for the funds to show in your account and I hope it will show up for you shortly.

Colin Henry

Verficada per Feefo

Melbourne

1 year ago

Què Colin Henry va dir sobre Adrenaline.com.au:

The booking was easy to arrange.

Customer Experience

Adrenaline.com.au

1 year ago

So happy to see you found it easy to make your booking. Hope you enjoy your adventure!

Client de confiança

Verficada per Feefo

1 year ago

This is the second experience we have purchased the first being thoroughly enjoyed this one not used yet. I'm sure it will be appreciated and fun.

Customer Experience

Adrenaline.com.au

1 year ago

Thank you for the continued support! We are so happy to see you enjoyed your first adventure and hope the next one is even better!

Client de confiança

Verficada per Feefo

1 year ago

Easy to book with the voucher

Customer Experience

Adrenaline.com.au

1 year ago

So happy you found it easy to book in your voucher. We hope you enjoy your adventure!

Client de confiança

Verficada per Feefo

1 year ago

I booked a voucher only to find out the booking is not valid. I travelled 40 km only to rebook even though a confirmation email came through. Very disappointing.

Customer Experience

Adrenaline.com.au

1 year ago

Hi, Thanks for your feedback, we are so sorry to see your experience was not able to go ahead when you travelled to the location. I have had a look at your booking and can see that a request was made for a date but it was not confirmed by the operator yet, which is why they did not have a booking for you. We would like to discuss this further with you and will reach out by email.

Steven Cole

Verficada per Feefo

Mackay

1 year ago

Què Steven Cole va dir sobre Adrenaline.com.au:

I booked an experience, got the confirmation later that day and then a week later got an email that it had been canceled, no phone call or follow up from them to book an alternative date I have...

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Customer Experience

Adrenaline.com.au

1 year ago

Hi Steven, Sorry to see that date you selected is not available for your experience. I can see that our team did email you to advise of this and gave you an option to reschedule or change for a different experience. If you can please respond to this email with what you would like to do we can organise this for you.

Marin

Verficada per Feefo

Melbourne

1 year ago

Què Marin va dir sobre Adrenaline.com.au:

Tried booking a helicopter flight experience though this website. Everything went through and at the end it said something went wrong. Had to rebook everything and it said it again. Then I see it had...

Llegeix més

Customer Experience

Adrenaline.com.au

1 year ago

Hi Marin, We're really sorry to hear about your experience, that’s definitely not the smooth process we aim for. Thank you for your patience while the refund is being processed, and we’ll be reviewing this to help prevent it happening again.

Client de confiança

Verficada per Feefo

1 year ago

We had an awesome experience with this flight. We got to see a whale and her calf. The weather was amazing. The pilot explained all the safety rules before our flight. The flight was quite smooth and...

Llegeix més

Customer Experience

Adrenaline.com.au

1 year ago

Thanks for the wonderful review! We're so glad you had an awesome flight and got to witness such a special moment with the whales.

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