Website good easy to order dont think shouldn't have to pay to send things back
Step2wo
Step2wo
10 years ago
Thank you for your feedback. Because we offer free delivery over £50 we kindly ask that customers pay to return items for a refund. However, this is something we will consider for the future. We are sorry to hear the shoe did not fit how you'd like.
Sincerely,
Francesca
Poor customer service. Delivery took longer then specified. Had the wrong size in the box.
Step2wo
Step2wo
10 years ago
We are sorry to hear you found there was poor customer service. Could let us know why you felt that way? And we have looked into your order and have had no correspondence from you with regards to having been sent the wrong shoe. If this was the case we would of been happy to resolve this for you as you should be sent the wrong item.
Sincerely,
Francesca
Step2wo
Step2wo
10 years ago
We are sorry to hear you found there was poor customer service. Could let us know why you felt that way? And we have looked into your order and have had no correspondence from you with regards to having been sent the wrong shoe. If this was the case we would of been happy to resolve this for you as you shouldn't be sent the wrong item.
Sincerely,
Francesca
Thank you for your feedback. Sorry to hear there weren't any available in your local stockist, however you can always place an order online and we can do our best to get them to you as soon as possible!
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
