The shoe I received was very bad and I raised the issue to step2wo customer service and they investigated the matter and refunded the whole amount with shipping charges and advised me to destroy the...
Llegeix més
Step2wo
Step2wo
9 years ago
We are sorry to hear that, I have been informed that our couriers had severely damaged the box in transit thus damaging the shoe too, which is not acceptable and we have made a formal complaint. This is very unusual and almost never happens, nonetheless we sincerely apologise for any inconvenience this may have caused you, and we are glad to hear that you are thoroughly pleased with our customer service. Thank you for your feedback.
Sincerely,
Francesca
They took two times my money and they didn't return yet...
Step2wo
Step2wo
10 years ago
I can see my colleague has contacted you personally about this. However, just to explain that we do not and physically can not take payment twice. When you place the order the amount is held to ensure you have the funds, then only at dispatch do we take the money and the money on held is released. This can be confirmed with your bank. But we have no way that we can take money more than once as we are only authorised for the amount of your order. I hope this makes sense. If you have any further queries then please do not hesitate to contact us.
Sincerely,
Francesca
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
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Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Step2wo London - Designer Children's Clothing and Shoes. Top brands including Gucci, Fendi, Lelli Kelly, Step2wo and MANY more. Free UK Delivery on orders over £50.
