Very poor service, Saying it was my bank was at fault to begin with, i then contacted my bank who said they had no record of this company trying to make payment. Then phoned again telling thim this...
Llegeix més
MandM Direct
MandM Direct
16 years ago
Thank you for your feedback. I am sorry to hear you believe you have received poor service, unfortunately we could not gain authorisation against the card details submitted, this is usually due to incorrect details entered. Please accept my apologies for any disappointment.
Client de confiança
16 years ago
there was nothing wrong with my card details, after contacting my bank (which you told me to do) they have said that there is no record of this transaction. I have used your company before with the same card details and not had a problem. the secod time i phoned your company with the problems i have recently experienced an employee told me that YOU were having problems with your computers but I like the way you are trying to say that its the customers fault. After the recent order fiasco I will not be using your site again EVER due to the way everything has been made out that the problem has been my fault. Like the letter you sent me a few days ago saying that I had given you the wrong card details, there is nothing wrong with the details I gave you. Perhaps if you'd held your hands up and admited that you had been having problems your end instead of blaming the customer. Maybe something you should think about in future unless you want to loose more customers!
MandM Direct
MandM Direct
16 years ago
i think you have misunderstood, the reason why your bank have said they had no record of the transaction is due to incorrect card details - they will only record transactions against your card details, and unfortuantely if there is an error when typing the number then the request will not go to your bank. I am sure there is nothing wrong with your card but on this occasion the details were incorrect. I am not trying to blame you as you suggest, i am simply trying to explain what happened. I hope you will shop with us again as it would be a shame to let this experience put you off.
Best wishes
Customer Care Team
I have found it difficult to sign in with my password if it has been a while since it was last used, when I phone up I am told to sign in again as a new user, this has happened a number of times and...
Llegeix més
Client de confiança
16 years ago
I have found it difficult to sign in with my password if it has been a while since it was last used, when I phone up I am told to sign in again as a new user, this has happened a number of times and is very annoying. that is the only complaint I have
Ressenyes sobre un producte
Data de la compra: 23/03/2010
0
Compartir
Client de confiança
16 years ago
Good communication and quick delivery
Ressenyes sobre un producte
Data de la compra: 23/03/2010
0
Compartir
Client de confiança
16 years ago
great prices
Client de confiança
16 years ago
great prices
Ressenyes sobre un producte
MandM Direct
MandM Direct
16 years ago
Sorry the T-shirt didn't fit, we will happily refund you if you return the item.
Thanks
Customer Care Team
Thank you for your recent feedback. I'm sorry to hear the jeans were too small, we will issue a full refund as soon as the item is back here. Please accept my apologies for any inconvenience.
MandM Direct is one of the UK's leading fashion and sports discount retailers selling your favourite top brands - adidas, UGG, Timberland, Diesel, Berghaus and French Connection and loads more, all with savings of up to 75% off UK recommended retail prices.
Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.
Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.
MandM Direct is one of the UK's leading fashion and sports discount retailers selling your favourite top brands - adidas, UGG, Timberland, Diesel, Berghaus and French Connection and loads more, all with savings of up to 75% off UK recommended retail prices.