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Hello, Thank you for reaching out, and please accept my sincerest apologies for the delay in responding to your message. Unfortunately, we have been experiencing a large volume of emails, and we are working very hard to respond to each one as quickly as possible. I can see that your package was shipped on time and that the tracking has been updating regularly, so it is still on its way to you. I completely understand your concern, especially with the tracking showing unexpected movement. Please rest assured that I’ll keep an eye on it for you to help ensure it arrives safely, and I will stay in touch with any further updates. Best wishes, Julie Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327

Hello, I’m so sorry to hear that you were disappointed, and I sincerely apologize for any frustration caused. If there is anything we can help with, or if you have any questions or concerns about your experience, please do let us know. We would be more than happy to assist. Best wishes, Julie Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327

Thank you so much for taking the time to share the details. We’re very sorry for any frustration this has caused. We truly appreciate your suggestion regarding offering the in-person class again and prioritizing those who originally signed up. Your comments are very valuable, and we will certainly take them on board as we review future class offerings and communication. Thank you again for your feedback. If you need assistance with anything else, please let us know. Best wishes, Julie Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327

Hello, Thank you for your message. I completely understand that it can be challenging to accurately judge colors on screen, and I truly appreciate your patience and understanding. While we always do our best to provide high-quality photos that represent our yarns as accurately as possible, slight variations can sometimes occur due to differences in device settings, screen displays, and brightness levels. I’m very sorry that the shade did not meet your expectations. Once we receive the returned yarn and it has been registered by our warehouse team, we will be happy to issue your refund promptly. I’m also sorry to hear that you were not satisfied with the delivery timeframe. If you ever need an order to arrive sooner in the future, we do offer expedited shipping options at checkout, which may be a better fit. We truly appreciate your understanding, and please let us know if you have any other questions - we're happy to help! Best wishes, Julie Yarn.com | WEBS www.yarn.com customerservice@yarn.com 1.800.367.9327