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Hi Gillian Thank you for sharing your feedback with us. We apologise for the delay in the delivery of your tree. Following your email yesterday, we have already escalated the matter to a high priority with the courier. Unfortunately, unforeseen circumstances at the depot have led to delays in some deliveries. The courier is working diligently to dispatch any delayed orders, and are committed to ensuring your tree reaches you as soon as possible. The depot extends their sincere apologies for any inconvenience caused by the delay. Best Wishes, Christmas Direct

Hello, Thank you for taking the time to leave us feedback. We are sorry to hear that two bulbs were missing from your order. After reviewing our records, it appears that you contacted us on Monday, December 4th, at 08:48. In a timely response that same morning at 10:16, we acknowledged your message and assured you that we would promptly dispatch 2 replacement bulbs to you. The replacement bulbs were dispatched from our warehouse on Monday evening, and we anticipate that they will reach you within the next couple of days. Best wishes, Christmas Direct

Hello George Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your garland. Best wishes, Christmas Direct

Hello Collette Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service and quick delivery. We hope you love your Christmas tree. Best wishes, Christmas Direct

Hello, Thank you for taking the time to share your feedback with us. We are sorry to hear you are unhappy with the baubles. Your review has caught us by surprise, as we haven't received any prior communication from yourself regarding the baubles in question. If you find the baubles do not meet your expectations and remain in unused condition, you are certainly welcome to return them to us in an unused condition. Our baubles are among our top-selling and most beloved products, and we are keen to gain insights into why you perceive them as poor quality. To better understand your perspective, please could you email us at info@xmasdirect.co.uk. Feel free to include any relevant concerns or photos that might help us assess and resolve the issue more effectively. Best wishes, Christmas Direct

Hello Philip Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with the quality of our lights and our speedy delivery. Best wishes, Christmas Direct

Hello Charles Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with the spare bulbs. Best wishes, Christmas Direct

Hello Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with our quick delivery. We hope you love your wreath! Best wishes, Christmas Direct

Hi Richard, Thank you for sharing your experience with our festoon lights, and we sincerely apologise for the inconvenience you've faced. We appreciate your loyalty to our brand and understand how frustrating it can be when a product does not meet expectations. We would like to discuss your specific concerns in more detail and explore potential solutions to ensure your future experiences with our products are positive. Please send us an email at info@xmasdirect.co.uk. Again, we apologise for any inconvenience you've experienced, and we appreciate your feedback as it helps us make necessary improvements. Thank you for your continued support, and we look forward to assisting you further. Best wishes, Christmas Direct

Hello Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with our quick delivery and ease of ordering. We hope you love your new garland. Best wishes, Christmas Direct