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Hi Kirsty, 

We're so sorry to hear that you received your recent order in an imperfect condition. We'd like to look into this further for you, so would you be able to send us a few images of your bag to enquiries@whistles.com? 

Thank you very much for taking the time to provide us with your feedback.  We were sorry to hear that you experienced issues with receiving your Whistles order, and one of my colleagues from the Cribbs Causeway will be contacting you directly.  

Hi Eleanor, 

Thanks for providing us with your feedback and we're so sorry to hear that you didn't' receive a jewellery box with your recent order. We'd be more happy to pop one in the post for you if you could kindly confirm your delivery address by dropping an email to us on enquiries@whistles.com. 

We hope that you have a lovely weekend!

Hi there, 

Thank you for taking the time to provide us with your honest feedback and I'm so sorry to hear that you received the incorrect item initially. We will certainly forward your comment on to our Warehouse Manager to ensure that this doesn't happen again in the future. However, if you ever (heaven forbid) come across such issues again, please do not hesitate to get in touch with us on enquiries@whistles.com and we'd be more than happy to assist you. 

Hope you have a lovely evening!