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Hello there, Thank you for taking the time to share your feedback, and I am truly sorry for the inconvenience and frustration caused by your recent experience. I completely understand how disappointing it must have been, especially after paying for express delivery and then facing delays, a cancelled order, and the difficulty in resolving the discount for your re-order. This isn’t the standard of service we aim to provide, and we appreciate you highlighting where things went wrong. Your comments have been shared with our team so we can review and improve our processes, especially around communication and customer support. I am glad your order eventually arrived, but we sincerely apologise again for the delays. If there’s anything more we can do to make this right, please don’t hesitate to get in touch with us directly. -Whistles Customer Care.