I only ordered 1 and got 2 and been charged for 2.
Jennifer
The Westminster Collection
9 months ago
Thank you for taking the time to leave your review, and we’re sorry to hear there was some confusion with your order.
It appears your order was part of a Subscription Introductory Offer, which meant additional items in the collection were sent automatically unless the subscription was cancelled. This may explain why you received and were charged for a second item.
We’re pleased to see from your account that you’ve already been in contact with our Customer Service team, and we hope the matter has now been resolved to your satisfaction. If there’s anything more we can do to assist, please don’t hesitate to get in touch.
Отзиви за продукти
Jennifer
The Westminster Collection
9 months ago
Thank you for your feedback regarding the 2026 Queen Elizabeth II Centenary 50p.
We understand that pricing is an important consideration, and we aim to offer products that reflect both the craftsmanship involved and their collectable significance.
Дата на покупка: 15/11/2025
0
Споделете
MC
Ms A Clatworthy
Проверено от Feefo
GBR
9 months ago
Какво каза Ms A Clatworthy за The Westminster Collection:
Какво каза Mr DJ Quigley за The Westminster Collection:
satisfactory
Отзиви за продукти
Jennifer
The Westminster Collection
9 months ago
Thank you for your reviews.
We’re glad to hear you found the St Paul's Cathedral BU 50p Coin to be good value and that your overall experience was satisfactory. Your feedback helps us understand what we’re doing well and where we can continue to improve.
If there’s anything we can do to make your experience even better next time, we’d love to hear from you.
Thank you for your review, and I’m really sorry to hear that you’re still waiting for your Winter Robin Commemorative coin.
We’d like to look into this for you and make sure your order is either on its way or arrange a suitable resolution. If you haven’t already, please contact our Customer Service team with your order details so we can help as quickly as possible. Thank you again for your patience.
Отзиви за продукти
Jennifer
The Westminster Collection
9 months ago
Waiting a month without receiving your order is understandably frustrating, and we completely appreciate your disappointment—especially if this was a gift. Please rest assured that this is not the level of service we aim to provide.
Thank you for your lovely review.
We're really pleased to hear that you find our staff helpful and that you feel confident relying on us. It's wonderful to know that you're planning to stay with us for many years to come—that truly means a lot.
If there's anything more we can do to improve your experience and move from a 3-star to a 4 or 5-star service, we’d love to hear your thoughts. Your feedback is important and helps us continue to improve.
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
