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Hi. Thank you for your continued support over the years. It’s wonderful to hear that you choose coins that hold a special meaning for you and your family, marking those important moments and occasions. We’re delighted that you’ve always received great service and communication from order through to delivery. Thank you for being such a valued customer of The Westminster Collection. :) Sally

Hi. Thank you for your feedback. We're pleased to hear that you were happy with the Winnie the Pooh coin, although we're sorry that the subsequent payment caused you concern. The charge relates to a subscription delivery. The subscription was started when you purchased the Winnie the Pooh coin, and during the ordering process it explains that future deliveries will be charged to the payment card used.We understand that subscriptions aren't for everyone, and they can be cancelled at any time via your online account or by reaching out to customer services. If you have received a delivery that you don't wish to keep, you can return it to us free of charge. Simply complete the returns form on the back of your invoice, select the appropriate reason code and visit https://www.westminstercollection.com/returnsform to arrange your free return. Please contact our Customer Service team if you need any further help and we'll be happy to assist. Sally