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Hi, I’m sorry to hear you’re unhappy with the subscription associated with your introductory offer. Full details of the automatic subscription are provided on the product page at the time of purchase and again in the order confirmation email. We appreciate that the subsequent payment may have come as a surprise, but the subscription can be cancelled at any time. We offer a free returns service should you wish to get the item back to us for a full refund. Kind regards, Christian

Thanks for your 5-star service rating. I’m delighted to hear you consistently receive first-class service and appreciate our quick order confirmations. Kind regards, Christian

Hi, thanks for your 5-star service rating. I’m pleased to hear your order arrived well packaged and within a reasonable timeframe. Kind regards, Christian

Hi. Thank you for taking the time to leave your review. We are sorry to hear of your disappointment regarding the information provided about our collections and the delay in receiving your QEII Inaugural Coin Collection display box. We apologise for the delay due to stock availability and are pleased to confirm that a display box has now been arranged for you. We appreciate your feedback and will take your comments on board as we continually look for ways to improve the information and service we provide to our customers. Thank you for your patience and understanding. Sally

Hi. Thank you for your lovely feedback! We're so pleased our team was able to help you find the pin you were looking for and get your Route to Victory collection started. It's great to hear you were happy with the service and the price too! We hope you enjoy building your collection and look forward to helping you again soon. Sally