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There is a need to be more specific and clear on the deals. I got lot of surprises such as choice of flight company, extra hotel taxes, changes in the initial deal of spa treatments to breakfast, etc

The hotels were sub standard as was the travel arrangements, when we complained we were told cant help, spent hundreds of pounds to make it bearable

The hotel was as advertised. Good location, clean and tidy. We had to pay for breakfast but it was worth it. The flight times were awful so we had to pay more to upgrade. The included transfers...

She spent time with me working out all the finer details. The original destination I didn’t want to go to and the flights were not very nice times. So she talked through other destinations and flight...

The person (Kate) who helped me with the booking and purchas was extremely helpful. The only issue I had was being told a bus from the airport would be available but wasn't, the taxi cost was...

I did not think it was value for money with all the extras ie hand luggage on Ryanair. Transfers to and from the hotel from the airport were expensive even though I prebooked also on the Berlin trip...

The hotel booked for us was very bad and in a bad state and very dirty! It felt like we was in a hostel but a bad one.

Wet helpful staff. Thanks chris ***

Haven't taken the break yet, but the process of booking it has been chequered. Although the agent was polite and helpful, I have had to fight for a decent deal. Was offered Poland, but not from my...

Initially once told what my draw holiday was i wasn't keen so asked for another destination wasn't too keen on that one either. Enquired after one i would like unfortunately that was not available....