I absolutely love this company. Such stylish products and a great range. The bottles make even tap water taste great. I've been using Water to Go for a couple of years now and hope to continue long...
Efficient delivery, but I got no black sleeve with the bottle. Simple instructions and the bottle is easy to use.
Dave Shanks
Water-to-Go
3 years ago
Hi , Forgive the formality but you chose to be anonymous
the sleeve is the silicon band round the centre of the bottle. The description is to differentiate each colour as we offer 6 colours, apologies for the confusion!
The water only drips out so the bottle does not work to provide drinkable water. Is pend 20 mins squeezing and tried tilting it up and down to get a few drips out but it is really not good enough....
Прочетете повече
Dave Shanks
Water-to-Go
3 years ago
I am so sorry to hear about your issue, problems with flow rate are very rare indeed. In most cases, it is simply that the filter has not been soaked and so not activated fully. I am even more worried that you say that you have tried to contact us without reply. I set very high standards for customer service so am bitterly disappointed in this. How did you contact us? We cannot track your web address , did you use 2neilhammer@gmail.com
If you can let me know which bottle you bought and when, I'll take care of this matter immediately,
Dave Shanks
Founder
Dave Shanks
Water-to-Go
3 years ago
Thanks for the clarification. We cannot find any trace of your email on our system. As stated, the bottle you selected is not squeezy, it is designed to be strong and robust for longevity. If a squuezy bottle is required, we would recommend our active bottle range. Thse are fitted with the same filter but if you want to decant, this is the best option.
We will send a returns label so that we can check the usit and arrange a refund.
Отзиви за продукти
Dave Shanks
Water-to-Go
3 years ago
I am so sorry to hear about your issue. Issues with flow rate are very rare. In most cases it is simply that the filter has not been soaked and therefore not fully activated. I am even more worried that you say that you have tried to contact us without reply. I set very high standards for customer service so am bitterly disappointed in this. How did you contact us? Did you use the gmail address as we cannot find that in our inboxes at all.
If you can let me know which bottle you bought and when I'll take care of this matter immediately,
Dave Shanks
Founder
This is an essential accessory for travel, not only significantly reducing plastic waste but also providing me with safe drinking water wherever I was.
Suzanne, we are sorry to hear that your bottle was not needed for your trip. If it is still in its packaging and unused, like any decent supplier, if you return it, we will of course, issue you a full refund.
My order was delivered promptly. I don't know whether it's any good until I've tried it out - after my holiday. I'll let you know!
Dave Shanks
Water-to-Go
3 years ago
Hi Richard, thanks for talking the time to send the review. As a '3star' lowers our averages, I hope you revisit after your trip and post a positive review as we are certain you will be happy with the product.
If you have any issues just let us know,
The Water to Go team.
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
