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Прегледи на Watco (UK) Ltd

http://www.watco.co.uk
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The UK's leading supplier of industrial floor paints, repair materials and anti slip products.

Услуга
4.6
/5
Продукт,
4.6
/5

5

4

3

2

1

49

10

1

4

0

64

рейтинг през последната година

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Доверен клиент
7 years ago
Дата на покупка: 11/10/2017
Lacklustre service
1) despatch the goods promptly 2) have the courtesy to reply to an email enquiry about delivery.
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Adam Appleton
Watco (UK) Ltd
7 years ago
Dear Valued Customer,

We pride ourselves on providing excellent customer service, so are sorry to hear that we didn’t live up to that promise on this occasion.

Our products should always be dispatched promptly, and on the rare occasion they are not, we try to offer an alternative and explain why the delay had arisen. This clearly didn’t happen in this instance so we apologise that we were not able to honour the next day delivery service and that you were not spoken to.

We do hope that you were pleased with the products when they arrived and again apologise for our short-comings on this occasion.

Kindest regards,
The Watco Team
0
Споделете
SC
Susan Czertowicz
7 years ago
Дата на покупка: 10/10/2017
Какво каза Susan Czertowicz за Watco (UK) Ltd:
We purchased the non-slip tape to use on a ramp. This does an excellent job, purchased a second roll.
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Adam Appleton
Watco (UK) Ltd
7 years ago
Dear Susan,

Thank you for your feedback. We are delighted that you are enjoying your non-slip tape. Please let us know if we can be of further assistance for this or any other project. 

Kindest regards,
The Watco Team
Отзиви за продукти

0
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Доверен клиент
7 years ago
Дата на покупка: 09/10/2017
Next day delivery included in price of products
Отзиви за продукти

0
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Доверен клиент
7 years ago
Дата на покупка: 25/09/2017
Both of my recent orders have included items which were out of stock and in the case of the grey road paint this was the case for several weeks. At the time of placing the order I requested next day...

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Merchant Logo
Adam Appleton
Watco (UK) Ltd
7 years ago
Dear Valued Customer,

We pride ourselves on providing excellent customer service, so are sorry to hear that we didn’t live up to that promise on this occasion.

Our products should always be available for next day delivery, and on the rare occasion they are not, we try to offer an alternative and explain why the delay had arisen.

This clearly didn’t happen in this instance so we apologise that we were not able to honour the next day delivery service and that you were not spoken to. A request has been raised to credit you for the delivery charge, and a full refund will be credited to your payment card.

On a more positive note, our new computerised stock process goes live on 1st November which will enable us to respond immediately to any stock issue going forward.

We do hope that you were pleased with the product when they arrived and again apologise for our short-comings on this occasion.

Kindest regards,
The Watco Team
0
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Относно Watco (UK) Ltd
We’re the UK’s leading manufacturer and direct supplier of industrial strength paint, repair, and maintenance materials. A Watco product guarantees long-lasting, high-quality results, every time – just as you would expect from a company with 90 years of industry expertise behind it. Our priority is ensuring you get exactly what you need, so you can successfully complete your project. That’s why, on top of expert advice, we also offer free samples, instant quotes and free site visits. Rely on us to help you through every stage of your project.
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01483 418418
Watco UK, 195-205 High Street, Guildford, Surrey, GU1 3AW, United Kingdom
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Относно Watco (UK) Ltd
We’re the UK’s leading manufacturer and direct supplier of industrial strength paint, repair, and maintenance materials. A Watco product guarantees long-lasting, high-quality results, every time – just as you would expect from a company with 90 years of industry expertise behind it. Our priority is ensuring you get exactly what you need, so you can successfully complete your project. That’s why, on top of expert advice, we also offer free samples, instant quotes and free site visits. Rely on us to help you through every stage of your project.