Great service again from Jade with organizing are multi center holiday and getting the right hotels and good price. Would recommend and will use again for our next trip
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Very good service, was helpful with pricing my different requests and was helpful answering questions. Competitive prices and all went smoothly
Thank you
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Дата на покупка: 27/06/2023
0
Споделете
TR
Terence Clayton Rowland
Проверено от Feefo
2 years ago
Какво каза Terence Clayton Rowland за Viva Holidays:
Excellent service All went very smoothly from start to finish.no problems
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Everything was very slick and went according to plan. Initial booking process was done largely on the phone. Hotels were great, and conveniently situated. Transport all went to plan. Vouchers arrived...
Прочетете повече
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
From the initial enquiry and booking they couldn't be more supportive. They replied promptly when I had a query regarding the train tickets. Great value and I wouldn't hesitate to recommend them
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
The holiday price went up 3x during negotiation and we were misled to think that breakfast was not included hence paid for them
Weronika
Viva Holidays
2 years ago
Dear Customer,
Thank you for bringing your concerns regarding the change in prices of your holiday quote to our attention. We understand your frustration and apologize for any inconvenience this may have caused, however there are a few points we would like to draw your attention to.
As you may know, the travel industry is subject to constant pricing fluctuations due to various factors such as availability and it can only be guaranteed once confirmed. These factors often necessitate adjustments to the initial quotes provided. Also, we advertise any prices on our website which are based on multiple dates in a given month - however certain dates like half term, bank holiday long weekends, festival dates etc are always higher in cost as an industry norm. Also please note no local transfers are included on our website offers unless otherwise stated and all inclusions are clearly listed out too.
While we strive to provide the most accurate and competitive pricing, it is not always possible to predict or control these changes.
We regret any confusion that may have arisen from the modification of your holiday quote in relation to the breakfast inclusion at the hotels. Please be assured that we value your business and want to provide you with the best travel experience possible.
We confirm the holidays once we have a written consent from our clients and our proposals are approved to ensure full understanding and satisfaction before booking, which was also done prior to confirming your holiday.
At Viva Holidays we are committed to delivering exceptional service and ensuring customer satisfaction. We deeply apologize for any disappointment or inconvenience caused by the adjustments to the holiday quote.
Please do not hesitate to reach out to us as we are always available to address any further questions or concerns you may have.
Thank you for your understanding and patience and we truly value your business and look forward to assisting you with your travel plans.
Kind regards,
Viva Holidays
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Dear Customer,
Thank you for bringing your concerns regarding the change in prices of your holiday quote to our attention. We understand your frustration and apologize for any inconvenience this may have caused, however there are a few points we would like to draw your attention to.
As you may know, the travel industry is subject to constant pricing fluctuations due to various factors such as availability and it can only be guaranteed once confirmed. These factors often necessitate adjustments to the initial quotes provided. Also, we advertise any prices on our website which are based on multiple dates in a given month - however certain dates like half term, bank holiday long weekends, festival dates etc are always higher in cost as an industry norm. Also please note no local transfers are included on our website offers unless otherwise stated and all inclusions are clearly listed out too.
While we strive to provide the most accurate and competitive pricing, it is not always possible to predict or control these changes.
We regret any confusion that may have arisen from the modification of your holiday quote in relation to the breakfast inclusion at the hotels. Please be assured that we value your business and want to provide you with the best travel experience possible.
We confirm the holidays once we have a written consent from our clients and our proposals are approved to ensure full understanding and satisfaction before booking, which was also done prior to confirming your holiday.
At Viva Holidays we are committed to delivering exceptional service and ensuring customer satisfaction. We deeply apologize for any disappointment or inconvenience caused by the adjustments to the holiday quote.
Please do not hesitate to reach out to us as we are always available to address any further questions or concerns you may have.
Thank you for your understanding and patience and we truly value your business and look forward to assisting you with your travel plans.
Kind regards,
Viva Holidays
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
The staff were helpful, adjusting our holiday to meet our needs. The hotels they organised were great and in great areas. Provided support
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Дата на покупка: 08/05/2023
0
Споделете
JS
Jonathan Michael Smith
Проверено от Feefo
2 years ago
Какво каза Jonathan Michael Smith за Viva Holidays:
As always the service was excellent helping us to have the adventure we wantes
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Отзиви за продукти
Weronika
Viva Holidays
2 years ago
Thank you for your valuable feedback. We are delighted to hear about your positive booking experience with Viva Holidays! We truly appreciate your kind words regarding our service. Our aim is always to ensure our clients' experience a great service both at the time of booking and whilst on their holiday together with being competitively priced. We hope to serve you again very soon! Best wishes, Viva Holidays Team
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.