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Thank you so much Chris! Ryan : )

So happy to hear you love our service, Jan. Thank you! Ryan : )

Thanks for taking the time to leave this feedback, Jo! Ryan : )

So happy to hear you love our coffee, Sadiah. Thank you! Ryan : )

Hi Sharon, really sorry to hear this! Our Medium blend is 100% Arabica, but it is roasted quite dark to cut through milk (as over 90% of Australians drink their coffee with milk we felt this was appropriate). Great feedback for us to have though, maybe we should look at backing it off a little bit. Glad to hear your daughter loved it… At least it didn’t go to waste! Thanks, Toby : )

So happy to hear you love our service, Melissa. Thank you! Ryan : )

Hello Catherine. So happy to hear you love our service. Thank you! Ryan : )

Hi Raymond. Thank you for the kind words! Ryan : )

Carole, thank you for the great feedback! We’re so happy you loved our Service and Coffee. Ryan : )

Hi Jane, I’m really sorry to hear this. Coffee is subjective and we always knew it was going to be difficult to please everyone with such a limited range. We will increase the range over time and hopefully add a product more to your liking. In the meantime, we’d be happy to offer you a refund if you like? Thanks, Toby : )

If there is anything we can do for you to consider improving your 2 star service rating please just let me know. We take customer service very seriously and are willing to do whatever it takes to keep our service rating as high as possible : )

That was supposed to start with 'Ok no worries Jane, thanks for the kind words!'. It cut that part off for some reason : )