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We appreciate your frustration and apologies that we haven't been able to provide more detailed updates. The estimated delivery date provided was based on the information supplied to us by the manufacturer, as this item is shipped directly from them. Unfortunately, we are reliant on the updates they provide regarding production and dispatch times. Please be assured that we are actively chasing the manufacturer for a further update and will let you know as soon as we receive any new information. - The Underfloor Store Team

Thanks for your review Edouard! We're pleased you were happy with the price, delivery costs and speedy dispatch and great to hear everything arrived as expected. - The Underfloor Store Team

Thank you for your 5-star review. We're pleased to hear you found the neoStat competitively priced and that your order arrived quickly and in good condition. It's also great to know the delivery communication met your expectations. We appreciate your support and look forward to helping you again in the future. - The Underfloor Store Team

Thanks so much for the feedback Stephen. We're really pleased you found the website easy to use and that your order arrived promptly. Great to hear you'll be ordering again 😊 - The Underfloor Store Team

Thanks for the feedback Norman. We're really pleased to hear you were happy with the service and fast delivery. We look forward to welcoming you back to Underfloor Store in the near future. - The Underfloor Store Team

Thanks for the feedback Frank. We're really pleased you were happy with the service 😊 We look forward to helping you again in the future. - The Underfloor Store Team

Thank you for your positive feedback, we're pleased to hear that you found our service excellent. We hope to assist you again in the future. -The Underfloor Store Team

Thanks for the feedback Michael. We're really pleased you found the order process easy and were happy with the pricing and delivery. We look forward to helping you again. - The Underfloor Store Team

Thank you so much for your kind words! We're really glad we could help with the advice and get your order to you quickly. Great to hear our team made a difference, real people all the way! We look forward to assisting you in the future. - The Underfloor Store Team

Thanks for your feedback Laura. We're really pleased to hear you're happy with the speed of our delivery and communication. We look forward to assisting you again in the future. - The Underfloor Store Team