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Good morning, We’re very sorry to hear about your experience and sincerely apologise for the frustration caused by the cancellation of your flight and the lack of notification. We understand how upsetting it must have been to find out about the cancellation only when contacting Kenya Airways, particularly if you were expecting to be informed in advance. We take your concerns regarding the email details provided to the airline seriously and will investigate what happened with your booking and the contact information held on the reservation. We sincerely regret the inconvenience this caused and appreciate you bringing the matter to our attention. We will use the findings of our investigation to help prevent similar issues in the future. Regards, TravelUp

Good morning, Mrs. Sathiyanesan, Thank you for your 4-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good morning, Miss. Roque, We’re very sorry to hear about your experience and completely understand your frustration. Having your original flight cancelled, being offered a later alternative with a longer waiting time, and then experiencing a further delay at the airport would have been extremely disappointing. We appreciate that this was not the travel experience you expected when you made your booking, and we sincerely apologise for the inconvenience caused. Flight cancellations and delays are unfortunately outside our control, but we understand how upsetting the impact can be for our customers. We value your feedback and will continue working to improve the support we provide during disruptions. We’re sorry that on this occasion we did not meet your expectations. Regards, TravelUp

Good morning, Thank you for your 5-star review! We’re delighted to hear that you’ve used TravelUp a couple of times and have continued to enjoy our great service and competitive prices. We truly appreciate your continued trust and support, and we look forward to helping you with your future travel plans. Regards, TravelUp

Good morning, Mr. Amobi, Thank you for your 4-star review! We’re pleased to hear that you had a positive experience with our customer service team. We truly appreciate your feedback and will continue working towards providing an excellent service that earns us a 5-star rating in the future. Regards, TravelUp

Good morning, Mr. Yusuf, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise that we did not meet your expectations when you needed our support. We understand how frustrating it can be when issues arise with your travel plans, and we regret that you felt let down by our service. This is certainly not the experience we aim to provide. We would appreciate the opportunity to investigate your concerns further. Please email us at admin@travelup.com with your booking reference so that our Customer Relations team can review your case and work towards a resolution. We sincerely apologise once again for the inconvenience caused and appreciate your feedback, as it helps us improve our service. Regards, TravelUp

Good morning, Mr. Kovachev, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good morning, Ms. Farah, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise that you felt we did not provide the support you expected when you needed it most. We understand how frustrating and disappointing this must have been, and this is certainly not the level of service we aim to deliver. We would like the opportunity to investigate your concerns further. Please email us at admin@travelup.com with your booking reference so that our Customer Relations team can review your case thoroughly and work towards a resolution. We sincerely apologise once again for the inconvenience caused and appreciate your feedback, which helps us improve our service. Regards,' TravelUp

Good morning, Ms. Corriette, Thank you for your wonderful 5-star review! We're delighted to hear that you found our flight prices competitive and appreciated our up-to-date flight communications. It's great to know you had a positive experience. Thank you for your recommendation and for choosing TravelUp. We look forward to helping you with your future travel plans! Regards, TravelUp

Good morning, Ms. Nabukwasi, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this situation has caused. We understand how upsetting it must have been to experience issues with your booking, particularly regarding your son's name and the changes to your flight. We regret that you feel we did not provide the level of support you expected, as this is not the standard of service we strive to deliver. We would appreciate the opportunity to investigate your concerns further. Please email us at admin@travelup.com with your booking reference and any relevant details so that our Customer Relations team can carry out a full review of your case. We sincerely apologise once again for your experience and appreciate your feedback, which will be shared with the relevant teams to help us improve our service. Regards, TravelUp