See my review on the Allstar board. These guys are so helpful.
Отзиви за продукти
Дата на покупка: 12/08/2024
0
Споделете
MI
Mirko
Проверено от Feefo
Italy
2 years ago
Какво каза Mirko за The SUP Company:
Amazing customer service. Fast and to the point replies to any query.
I had some troubles with the local courier and the staff were there at every step
Excellent service for The Sup Co. Answered both my questions really quickly and helped me with my purchase immensely
Отзиви за продукти
Дата на покупка: 09/08/2024
0
Споделете
SA
Susan Amit
Проверено от Feefo
St Stephen
2 years ago
Какво каза Susan Amit за The SUP Company:
Dreadful
Tony
The SUP Company
2 years ago
Hi Susan, thank you for taking the time to leave a review. We are surprised to see that you have given servie feedback simply as 'dreadful' when you item was dispatched and delivered to you in the time frame as per your order. We have also not heard from you at all since making your purchase. In order to better understand any service issues you might have experienced please contact us via help@thesupco.com
Отзиви за продукти
Tony
The SUP Company
2 years ago
We are sorry to hear that you are unhappy with your wetsuit. However, we are unable to accept a return as the item has been used.
Although temperature is subjective for all people and the activity they are undertaking - personally for instance at present in the UK when surfing or foiling I am in a 3/2mm suit, brands do give temperature guides for wetsuits. While we do not list a temperature guide for the suit on the page you purchased from - https://www.thesupco.com/wetsuits-c6/ion-womens-element-semidry-wetsuit-5-4-front-zip-p4698 - ION do give a temperature range for this item on their website for this model - https://www.ion-products.com/en/uk/products/ion-women-wetsuit-element-5-4-front-zip-2023-48213-4540?variant=42009375899787. The range given is 9°C - 14°C 48°F - 57°F. A 5/4 wetsuit is commonly referred to as a winter wetsuit for watersports, so I am very suprised to hear that you are cold even when swimming at the surface in water termpatures that are 17 degrees, but of course temperatures are subjective.
Scuba Dvier Magazine give the temperature range for a wetsuit of 5mm below. They also point out that wetsuits vary for different sporting pursuits https://www.scubadivermag.com/wetsuit-thickness-and-temperature-guide/
62.6°F – 69.8°F / 17°C-21°C 5mm full suit
The globally recognised diving organisation PADI go on to highlight this difference in wetsuits further - https://blog.padi.com/differences-between-surfing-and-scuba-diving-wetsuits/ As such ION do not manufacture diving wetsuits but rather wetsuits for a broad range of 'surface' watersports such as surifng, kitesurfing, windsurfing which compliments what we offer.
I hope you find the information above helpful but we are unable to accept your return due to it being used. You'll find more information about Returns on our website here - https://www.thesupco.com/returns-i21
Please let us know if you have any other questions.
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.