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Good morning Justin,

Thank you for your valued feed back and we are sorry there was a delay in receiving your product.

Following our phone conversation, we are investigating this with our courier company as they did not make us aware of the delay in delivering your products so we will make sure this communication is improved moving forward. Thanks again for your feed back, it has helped us improve our processes.

Please do not hesitate to contact me on 02 9674 1000 if I can help with anything at all.

Kind Regards,

Jacinta

General Manager Customer Experience

Good morning Aleksandar,

Thank you for your valued feed back and we are sorry you received a feed back request from us before your tap arrived.

I rang and left a message for you with my details, I am pleased your product was delivered last week. When I followed this up with the courier company they advised there was attempted delivery and it has now been successfully delivered to you. If I can help with anything at all please do not hesitate to contact me on 02 9674 1000. 

Kind Regards,

Jacinta

General Manager Customer Experience