Прегледи на Taxi2Airport B.V. EN

Dear Jeannette, Thank you for taking the time to share your experience with us. Our customer's reviews are really helpful for us in order to improve our future services. We are very sorry to hear that you had such disappointment when booking with us. However, we would like to clarify to you that underneath every car type that you see in our price page it says "or similar". This means, that we will, of course, make our best to offer the best type of vehicle for your transfer but sometimes the cars from every one of our partners are not as luxurious as we would like. Of course, we are actively improving the quality of the cars offered, but since we operate around the world, covering every booking with the best cars is still an objective we have. We would like to apologise for any inconvenience this may have caused you. Also, if there is anything left that you feel we can do to make it better for you, please do let us know. Kind regards, Laura T2A

Dear Louise, Thank you for taking the time to leave us your feedback. We are really sorry that there was such confusion with your reservation. Of course, this is not the service we want to offer to our customers, we always want to make sure that everything goes smoothly without any awkward situations. This is why we are actively investigating your casewith the driver from your transfer. Once we have closed yourissue we will come back to you with clarification, since this is not the hassle-free service we long to offer. Also, we can assure you that we will take serious action with them in order to avoid any further situations like the one you unfortunately experienced. Meantime, we would like to apologise for any inconvenience this may have caused you. We truly understand how confusing and stressful this may have been for you. As a result, we have created a discount code which you will be able to redeem on the next booking you may book with us. We will be more than happy if you could give us another second chance to prove to you how our real hassle-free service is. Please accept our most sincere apologies for the inconvenience. We will come back to you privately with clarification as soon as possible. Kind regards, The Taxi2Airport Team