Прегледи на Taxi2Airport B.V. EN

Dear Natasha, Thank you for taking the time to share your experience with us. Each one of our customer's review is really helpful for us in order to improve our future services. We are terribly sorry to see that you had such an unpleasant and confusing experience in one of our transfers. We are already well aware of how stressful can get when travelling in a foreign country, so our last intention is to add any unnecessary stress in this kind of situations. Also, we truly understand that you were expecting the service you booked for: a well-scheduled transfer according to plan without any last-minute issues. Some of our driver's situations can get out of our own control sometimes at the time of the pickup, especially when it comes to traffic jams or blocked roads. However, we completely know that this is not a valid excuse for risking to miss a flight and also when you are travelling with little ones. Having said this, after having checked with our whole team the inconvenience you experienced, we have proceeded with the half refund of your reservation and we have also sent you a coupon code. You shall receive the refund on your VISA account on the upcoming 4 business days. We have considered this a fair compensation since we also have to cover the driver's costs since we have noticed that you also agreed with them to wait even though you were aware of their delay. So, in this case, we consider that according to our terms and conditions the driver completed half of the details of the transfer. The discount code we sent you, you will be able to redeem it on the next transfer you may book with us. We would be more than happy if you could give us another chance to prove to you how our real hassle-free service is. If you have any further questions or feedback, please don't hesitate to contact us back. Kind regards,The Taxi2Airport Team

Dear Stephanie, Thank you for taking the time to share your experience with us. Each one of our customer's review is very helpful for us in order to improve our future services. We are terribly sorry to see that you had to wait so long for your driver. We are already well aware of how stressful is travelling to a foreign country and for sure, our last goal is to add any kind of stress in these situations. This is why we can assure you that we had already opened a discussion with the driver from your transfer. Punctuality is one of our main values and we want to investigate why your transfer did not work out how it had to be. While we are taking care of the issue you experienced, we have sent you a discount code. We would be more than happy if you could redeem it on the upcoming booking you may want to book with us. We would love if you could give us another chance to show you how our real hassle-free service is. We will come back to you with the fairest resolution possible within 48 hours (following our issue protocol). Please accept our most sincere apologies for the inconvenience. Kind regards, The Taxi2Airport Team

Dear Louise, Thank you for your feedback. We are glad to hear about your good experience with your booking and the driver who picked you up at the airport. It is essential for us to know that everything went well with customer service and also when you were picked up by the driver. We hope you will use our services again in the future. Kind regards, The Taxi2Airport Team