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Dear Hazem, Thank you for sharing your experience with us. We are terribly sorry about this inconvenience since we can truly understand that you expected the service you paid for. If there is any change in the reservation details from the driver's side, this information should always be notified to the client (to avoid this kind of situations). Also, the driver should always make sure that the passenger's experience is the best one they could offer. I have checked your booking in our system and I can see that a refund with the difference regarding the car type was already issued on the 7th of May by one of our agents. I have also contacted the driver so that this issue won't occur in the future. Please accept our sincere apologies for any inconvenience this may have caused you. We certainly hope that you consider giving us another try and if there's anything we can do to make it better for you, don´t hesitate to contact us on info@taxi2airport.com, we would be more than happy to help. Kind regards, The Taxi2Airport Team

Dear Ricardo, Thank you for sharing your experience with us. We are extremely sorry that your experience did not fulfil the way you had expected it to. I have checked the issue you had experienced in your booking and I completely understand your frustrations. However, I have also noticed that there were some confusing details which may lead to the booking end in this situation. I have seen that the flight number stated was not landing accordingly to the pickup time, which was confusing to the driver. As a consequence, the driver took into consideration the flight number meanwhile we tried to reach you to avoid any problem. Since we could not approach you for clarification, the driver could not complete the reservation as you would have wished but as it was indicated in our system. To avoid this kind of situations, we have the "remarks" section where you can type all the specific details of your transfer (in cases there is a rare detail, such as two passengers comingfrom different flights). Nevertheless, we can absolutely understand that this must have been very frustrating for you. The last of our goals is to give any hassle to our clients. This is why we have just sent you a discount code to your personal e-mail as a gesture. Please accept our apologies for the inconvenience caused. Kind regards, Taxi2Airport Team