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Dear Zulfiqar, Thank you for taking the time to share your experience with us. We are terribly sorry for all the inconvenience caused. When creating a booking, you will be able to see the meet & greet option underneath every car picture. There is a sentence which says "Your dedicated driver will meet you at the meeting point." and next to it there is the price according to this extra option. This is the option to have the driver waiting for you with a sign at the arrivals. However, if you do not add this option in your reservation, the driver will be waiting for you outside the airport at the meeting point (which will be stated in the voucher with the driver details). We completely understand that when making the arrangements this may be misleading for our customers. This is why we would like to apologise for any hassle this may have given you. We certainly hope that you consider giving us another try and if there is anything we can do to make it better for you, don't hesitate to contact us on support@taxi2airport.com, we would be more than happy to help you. Kind regards, The Taxi2Airport Team

DearEmily, Thank you for sharing with us your feedback about your reservation from Schiphol airport. We are glad to hear your good experience with our services and with the driver who picked you up at the airport. We hope you will use our services again on your future trips. As a gesture, we would like to offer you a discount code, which you can redeem on your next trip at Taxi2airport. Kind regards, The Taxi2Airport Team